Gilmarie Martell
Cape Coral ,FL
Summary
Organized and detail-oriented professional, excelling in customer service. Proven ability to manage complex tasks while ensuring accuracy in data entry and billing processes. Bilingual in Spanish, with strong organizational skills, open to learning new things and committed to enhancing company satisfaction.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Florida Heart Associates
11.2023 - Current
- Welcome patients, verifying demographics and personal information, attentive to every detail.
- Verifying types of insurance, authorizations, eligibility and benefits.
- Collecting copays, charges, fees, applying credits and posting payments.
- Assisting billing department with payment agreements, collecting balance due, printing ledger statements.
- Process a daily report of collections and balance the cash register.
- Document every conversation, action, or request from each patient to their account while maintaining confidentiality.
- Data entry, answering phone calls, mailing, emails, paperwork, scan, files, print.
- Scheduling appointments, send referrals.
- Provide guidance and instructions to patients regarding procedures and tests.
- Restock supplies and forms.
- Assist with patient portal.
Administrative Coordinator
Productos Norma Inc.
12.2002 - 12.2017
- Processing purchases orders, invoices and credits. Run billing reports daily, weekly and monthly.
- Monitoring available inventory daily to run cycles of Billing and review low inventory to replenish it. Updating inventory counts and reconciling discrepancies.
- Processing bills and credits through EDI system.
- Supporting Account Department, processing payment orders and submitting to correct expense account. Monitoring payments terms and due dates. Assisting in audit process.
- Processing accurate sales reports by categories: products, sellers and dates.
- Assisting customers and support sales department to increase sales.
- Import and export, responsible of tracking incoming and outgoing shipments and freights of the merchandise and all its documentation.
- In charge of foreign suppliers and the management of their accounts, keeping a payment control log.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Scheduling and coordinating meetings and events.
- Data entry, scan, print, mailing, files, paperwork, emails.
Education
High School Diploma -
Cacique Agueybana High School
Bayamon, Puerto Rico05-1998
Skills
- Microsoft Office, Oracle, Quickbooks, EDI, Gemms, Waystar
- Data entry, Computer Literacy, Phone Etiquette
- Excellent Organization Skills
- Customer Service Oriented
- Multitasker and Teamwork Player
- Knowledge of Bookkeeping, clerical accounting practices and terminology with excellent math skill
- Detail Oriented
- Responsible
- Spanish
Timeline
Customer Service Representative
Florida Heart Associates
11.2023 - Current
Administrative Coordinator
Productos Norma Inc.
12.2002 - 12.2017
High School Diploma -
Cacique Agueybana High School
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