Gilmay Garcia

Maryland Podiatry Center

10.2023 - Current

Provided compassionate customer service, creating a welcoming atmosphere for around 25 patients and their families.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Enhanced patient understanding by providing clear explanations of treatment procedures.
Received and routed laboratory results to correct clinical staff members.
Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Contributed to clean and safe clinic environment by adhering to sanitation protocols.