Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GILVER NEHEMIAS MORALES ROBLERO

Tapachula ,MX

Summary

Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.

Overview

4
4
years of professional experience

Work History

Host/Retail Cashier

Disney
08.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Concierge Agent

Vidanta
11.2023 - 07.2024
  • Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
  • Provided exceptional customer service by anticipating and addressing guest needs proactively.
  • Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
  • Assisted guests with reservations, ensuring a seamless booking experience.
  • Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.

Cashier

Beach Cove Resort
05.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Call Center Agent

Teleperformance
10.2022 - 04.2023
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assistant Supervisor

Camp Lohikan
05.2022 - 09.2022
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.

Night Auditor/receptionits

Holiday Inn
02.2021 - 08.2021
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.


Education

BACHELOR'S DEGREE IN TOURISM MANAGEMENT -

UNIVERSIDAD AUTONOMA DE CHIAPAS
TAPACHULA, CHIAPAS , MEXICO
12-2020

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Exceptional communication
  • Reservation coordination
  • Foreign language skills
  • Guest relations

Languages

Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Portuguese
Limited Working

Timeline

Host/Retail Cashier

Disney
08.2024 - Current

Concierge Agent

Vidanta
11.2023 - 07.2024

Cashier

Beach Cove Resort
05.2023 - 10.2023

Call Center Agent

Teleperformance
10.2022 - 04.2023

Assistant Supervisor

Camp Lohikan
05.2022 - 09.2022

Night Auditor/receptionits

Holiday Inn
02.2021 - 08.2021

BACHELOR'S DEGREE IN TOURISM MANAGEMENT -

UNIVERSIDAD AUTONOMA DE CHIAPAS

Similar Profiles

CREATE PROFILE
GILVER NEHEMIAS MORALES ROBLERO