Gilvia Anderson
Minneapolis,MN
Summary
Dynamic and detail-oriented professional with extensive experience as a Front Desk Scheduler at Associate Clinic of Psychology. Proven expertise in appointment scheduling and HIPAA compliance, ensuring patient confidentiality. Recognized for exceptional customer service and problem-solving skills, consistently enhancing patient satisfaction and operational efficiency. Proficient in electronic health records and Microsoft Office.
Overview
24
24
years of professional experience
Work History
Front Desk Scheduler
Associate Clinic of Psychology
Minneapolis, MN
11.2015 - Current
- Greeted patients upon arrival and checked them in for their appointments.
- Answered phone calls promptly and responded to inquiries from patients or other healthcare professionals.
- Made reminder calls for upcoming appointments or follow-up tests and visits as needed.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Ensured HIPAA compliance by keeping confidential information secure.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Front Desk Associate
Hilton Inn
Lafayette, IN
11.2009 - 09.2013
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Receptionist
PICA
Minneapolis, MN
06.2006 - 11.2009
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Medical Receptionist
Fairview Health Clinic
Minneapolis, MN
09.2001 - 12.2005
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- I worked on the EPIC system.
Education
High School Diploma -
M. L. King High School
Chicago, IL06-1980
Skills
- Appointment scheduling
- Patient check-in
- HIPAA compliance
- Electronic health records
- Phone etiquette
- Customer service
- Time management
- Attention to detail
- Problem solving
- Dependability
- Microsoft office
Timeline
Front Desk Scheduler
Associate Clinic of Psychology
11.2015 - Current
Front Desk Associate
Hilton Inn
11.2009 - 09.2013
Receptionist
PICA
06.2006 - 11.2009
Medical Receptionist
Fairview Health Clinic
09.2001 - 12.2005
High School Diploma -
M. L. King High School
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