Gim Vongattopeu
Lowell
Summary
Detail-oriented Operations and Data Systems Professional experienced in supporting enterprise platforms and analyzing system data to enhance performance. Expertise in troubleshooting, root cause analysis, and process optimization. Knowledgeable in HIPAA compliance and HVAC fundamentals, with a strong capability to adapt to new technologies and collaborate effectively across teams.
Overview
5
5
years of professional experience
Work History
Walmart - Vendor
Robert Half
11.2024 - 04.2026
- Analyzed system data to identify discrepancies, troubleshoot issues, and implement corrective actions to improve data reliability.
- Monitored data trends and tracked updates using Excel to support issue resolution, reporting, and system performance visibility.
- Collaborated cross-functionally to improve workflows, enhance documentation, and increase operational efficiency.
- Assisted in standardizing procedures and trained team members on system processes and quality standards.
- Maintained and updated data across enterprise systems (MDM, Connexus), ensuring system accuracy, integrity, and compliance.
- Managed sensitive information in accordance with company policies and regulatory compliance requirements.
Logistics Clerk
Boxmaker
01.2024 - 08.2024
- Investigated documentation errors and implemented corrections to prevent delays and enhance process reliability.
- Coordinated with internal teams to ensure accurate data flow and alignment in operational processes.
- Reviewed and reconciled invoices to resolve discrepancies, ensuring operational accuracy.
- Maintained structured records to support audits, compliance checks, and performance tracking.
Account Representative
Cognosante
12.2020 - 12.2023
- Served as primary contact for high-volume inquiries, effectively resolving issues related to healthcare programs and enrollment.
- Assisted with onboarding, documentation, and benefits support while ensuring HIPAA-compliant handling of sensitive data.
- Managed tracking systems and documentation, ensuring accurate reporting and process transparency.
- Ensured compliance with CMS guidelines and internal operational standards.
- Resolved discrepancies in records, ensuring data accuracy and consistency.
Education
BS - Creative Writing
University of Chicago
Chicago01-2012
Skills
- Data Analysis & Data Validation
- Troubleshooting & Root Cause Analysis
- Process Improvement & Workflow Optimization
- Microsoft Excel (data tracking, reporting, reconciliation)
- Documentation & Standard Operating Procedures (SOPs)
- Compliance & Regulatory Standards (HIPAA, CMS)
- Quality Assurance & Auditing Support
- Technical Adaptability & Systems Learning
- Issue Tracking & Resolution
- Confidential Data Handling & Privacy Compliance
Timeline
Walmart - Vendor
Robert Half
11.2024 - 04.2026
Logistics Clerk
Boxmaker
01.2024 - 08.2024
Account Representative
Cognosante
12.2020 - 12.2023
BS - Creative Writing
University of Chicago