Summary
Overview
Work History
Education
Skills
Timeline
Babysitter

Gina Abbey

Warren,MI

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

15
15
years of professional experience

Work History

Shipt Shopper

Shipt
12.2017 - Current
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Loaded and unloaded orders at customer's homes or locations.
  • Tracked substitutions and informed customers of changes.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Being good at time management in a quick paced setting.
  • Having complete communication so customers have a exceptional experience.

Babysitter

Multiple Families
04.2009 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Assisted children with homework assignments and special projects across different subjects.
  • Planned fun outings and educational activities to keep children entertained.
  • Guided school homework and read bedtime stories to support development.
  • Provided safe transportation to and from school and extracurricular activities.
  • Monitored children's play activities to verify safety.
  • Established and maintained safe play environment for children.
  • Engaged with children on individual basis to build positive relationships.
  • Encouraged children to be understanding and patient with others.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Supervised children on playground to help develop physical and social skills.
  • Assisted with light housekeeping duties as well as running errands.

Gift Basket Maker

Randazzo
10.2017 - 12.2017
  • Worked independently and in team environment to design new products.
  • Incorporated out-of-the-box thinking to create new designs for gift baskets.
  • Focused on color and contrast while developing new ideas and concepts.
  • Remained savvy in new and upcoming trends to design new patterns based on popularity and demand.
  • Displays self-motivation to meet deadlines and produce new products with public appeal.
  • Used color, space and composition to produce desired artistic effects.
  • Quick learning skills on how to make sure everything fit perfectly and to customers taste.

CPA Assistant

Bultynck & Co.,
07.2014 - 09.2015
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Worked with foreign clients and communicating further action due to their LLC
  • Filed important documentations
  • Worked with new clients and set them up on the computer.
  • Took phone calls and redirected to other co workers or gave information as needed to clients.
  • Helped with any task given or assigned to me.
  • Learn to be quick paced on computer during tax season when it was extremely busy.

Hostess

Bob Evans
03.2013 - 06.2014
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Maintained safe food handling standards at all times.
  • Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.

Server

Tea By Three
02.2011 - 11.2013
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Macomb Community College
Warren, MI

Skills

  • Guest Inquiries
  • Effective Multitasking
  • Product Knowledge
  • Verbal and Written Communication
  • Customer Relations
  • Standard Operating Procedures Understanding
  • Guest Satisfaction
  • Productivity Performance

Timeline

Shipt Shopper

Shipt
12.2017 - Current

Gift Basket Maker

Randazzo
10.2017 - 12.2017

CPA Assistant

Bultynck & Co.,
07.2014 - 09.2015

Hostess

Bob Evans
03.2013 - 06.2014

Server

Tea By Three
02.2011 - 11.2013

Babysitter

Multiple Families
04.2009 - Current

High School Diploma -

Macomb Community College

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Gina Abbey