Summary
Overview
Work History
Education
Skills
Timeline
Generic

GINA A CARDENAS

Miami,FL

Summary

Hight-performing General Manager with over 20 years of experience delivering successful improvements for business operation, profitability and team development Serviced-focused dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Operations Manager

Sephora
05.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Operations Manager

Guardian Angels Care Center
05.2022 - 05.2023
  • Verified accuracy of patient information in medical records.
  • Followed up with medical staff regarding missing information in patient records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Directed and coordinated patient care activities of nursing and support staff.
  • Educated patients about procedures, conditions and medications.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Store Manager

Kay Jewlers
02.2022 - 05.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
  • Supported sales team with accurate service pricing and work descriptions.
  • Sized, selected and cut individual gemstones to fit new and existing pieces.
  • Estimated repair costs based on expected labor and materials requirements.
  • Returned older pieces to lustrous shine by cleaning, polishing and electroplating.
  • Applied knowledge of clarity, symmetry and other factors to assign quality grades to stones.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Operations Manager

Guardian Angels Care Center
01.2021 - 02.2022
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted in recruiting, hiring and training of team members.
  • Taught patients about medications, procedures, and care plan instructions.

General Manager

Guess
06.2016 - 04.2020
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

General Manager

G By Guess
05.2010 - 06.2016
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strength
  • Increased productivity by 40% and revenue 10 Million dollars store
  • Facilitated meetings to communicate team performance goals and results.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maintained qualified staff and communicated areas of accountability and expected performance.
  • Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.

Store Manager

Gymboree
01.2006 - 05.2010
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Recruited, hired and trained 20 associates to develop into productive team members with excellent product knowledge.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Store Co-Manager

BCBGMAXAZRIA
02.2003 - 05.2006
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exhibited excellent people skills during interaction with employees and customers.

Education

Medical Assistant - Anatomy

National Medical Institute
Cutler Bay, FL
11.2020

Teacher Education - Early Childhood Special Education

Miami Dade College
Miami
05.1997

Associate of Science - Business Administration

Miami Dade College
Miami
06.1994

Jewelry Designer - Metal And Jewelry Arts

El Cristal Encantado
Cali Colombia
07.1992

Skills

  • Business Development
  • Customer Relationship Management
  • Driving Business Growth
  • Schedule Management
  • Deadline-Oriented
  • Team Training and Development
  • Problem Resolution
  • Performance Improvement
  • Employee engagement

Timeline

Operations Manager

Sephora
05.2023 - Current

Operations Manager

Guardian Angels Care Center
05.2022 - 05.2023

Store Manager

Kay Jewlers
02.2022 - 05.2022

Operations Manager

Guardian Angels Care Center
01.2021 - 02.2022

General Manager

Guess
06.2016 - 04.2020

General Manager

G By Guess
05.2010 - 06.2016

Store Manager

Gymboree
01.2006 - 05.2010

Store Co-Manager

BCBGMAXAZRIA
02.2003 - 05.2006

Medical Assistant - Anatomy

National Medical Institute

Teacher Education - Early Childhood Special Education

Miami Dade College

Associate of Science - Business Administration

Miami Dade College

Jewelry Designer - Metal And Jewelry Arts

El Cristal Encantado

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GINA A CARDENAS