Gina Ackerman
Utica,USA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Communication Center Specialist
Chief FInancial Federal Credit Union
08.2025 - Current
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Created and maintained detailed database to develop promotional sales.
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Nanny
Home Child Care
09.2013 - 08.2025
- -Provided continuous supervision to children and maintained safe learning and playing environments.
- -Organized and executed activities schedules, developed and reinforced daily routines and taught children good hygiene habits and good behavior.
- -Prepared healthy meals and snacks, and planned and set up playtime and educational games.
- -Working in partner with parents. Observed and documented children's behavior and progress.
- Helped children complete homework assignments and school projects.
Relationship Banker
Talmer Bank and Trust
10.2008 - 03.2012
- -Primary sales contact for banking center, for both internal and external customers.
- -Generated sales of deposit and consumer loan products and cross sales of all other lending products while maintaining a balanced cash drawer.
- -Opened all personal and business accounts and properly prepared all documentation.
- -Followed and enforced all security policies and procedures.
- -Established and maintained positive and productive customer relationships.
- -Managed customer flow effectively, helped customers with requests and concerns and followed to conclusion.
- -Generated outbound marketing calls to customers and non customers to provide enhanced sales and service opportunities.
- -Maintained a positive attitude about change and promoted teamwork.
- -Identified referral opportunities by reviewing customer portfolios for ways to enhance customer relationships.
- -Set up and managed all online banking accounts and helped customers with any questions regarding online banking.
Assistant manager
PacSun
11.2007 - 10.2008
- -Provided excellent customer service by greeting and assisting each customer.
- -Trained staff to deliver outstanding customer service and maintaining a balanced cash drawer.
- -Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- -Addressed customer inquiries and resolved complaints accordingly.
- -Managed projects according to timeline and seasonal changes.
- -Drove sales by developing business strategies, marketing plans and merchandise assortments.
- -Stocked and restocked inventory when shipments were received. Reorganized the sale floor to meet company demand.
- -Completed all signing and advertising for changing sales and events for the store every week.
- -Opening and closing store duties, paperwork and cleaning.
Manager
New 2 U Resale
01.2005 - 11.2007
- -Delivered excellent customer service by greeting and assisting each customer.
- -Analyzed marketing information and translated it into strategic plans.
- -Reorganized sales floor to meet company demands and seasons.
- -Stocked, priced, and ticketed all new inventory and pressed new clothing inventory.
- -Completed all signing and advertising for sales and events for the store.
- -Trained new staff to deliver excellent customer service and maintaining a balanced cash drawer.
- -Opening and closing store duties, paperwork and cleaning.
- -Completed weekly schedules according to payroll policies.
- -Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Education
Diploma - General Studies
Port Huron High School
06.2000
2 Years - undefined
Culinary Arts Technical School
06.2000
Skills
- Years of experience in sales and providing excellent, professional customer service Maintaining balanced monetary transactions Team orientated Eager to learn new skills Great at maintaining professional relationships with customers and cohorts Strong communication skills Self-motivated and energetic
- Call handling
- Data entry proficiency
- Team management
- Internal communications
- CRM software
Timeline
Communication Center Specialist
Chief FInancial Federal Credit Union
08.2025 - Current
Nanny
Home Child Care
09.2013 - 08.2025
Relationship Banker
Talmer Bank and Trust
10.2008 - 03.2012
Assistant manager
PacSun
11.2007 - 10.2008
Manager
New 2 U Resale
01.2005 - 11.2007
2 Years - undefined
Culinary Arts Technical School
Diploma - General Studies
Port Huron High School