GINA AGUSTINO
Menifee,CA
Summary
Dependable self-starter experienced in manufacturing production, assembly, quality assurance and machine operation and maintenance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable Production Assembler trained in operation of manufacturing equipment. Observant leader keen on safety protocol. Acknowledged for strong leadership skills and regulation compliance.
Overview
20
20
years of professional experience
Work History
Production Assembler
Dexcom
01.2023 - 07.2024
- Conducted thorough quality checks to verify conformance to specifications
- Rotated through series of different stations based on team needs
- Trained new employees on Combo Vision and Leak test positions to support team efficiency
- Assembled complex components after careful review of project specifications and directions
- Assessed work for errors or compliance issues and made corrections and modifications.
- Consistently met strict deadlines while maintaining high-quality workmanship throughout the entire production process.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Customer Service Manager
Walmart Supercenter
03.2004 - 03.2020
- Oversaw the training and mentoring of new team members in order to increase productivity, accuracy, and customer service
- Instructed team members on how to provide friendly, professional service while adhering to established service models
- Oversaw day-to-day customer service operations in order to provide direction to employees and boost productivity
- Began investigations into complex or sensitive complaints, identifying solutions quickly and to the satisfaction of the customer
- Investigated and addressed common, advanced, and long-standing customer concerns in order to increase company loyalty
- Created and updated work schedules to accommodate changing staffing levels and workload expectations
- Evaluated employee performance and implemented incentives and team-building events to boost morale.
Education
High School Diploma -
Guagua National Colleges
Skills
Following Procedures and Protocols
Quality Assurance Controls
Production Line Collaboration
Instructions Adherence
Flexible Schedule
Component Assembly
Attention to Detail
Verbal and Written Communication
Late Shift Availability
Small Parts Assembly
Time Management
Machine Operation
Workplace Safety
Adaptive Learning
Timeline
Production Assembler
Dexcom
01.2023 - 07.2024
Customer Service Manager
Walmart Supercenter
03.2004 - 03.2020
High School Diploma -
Guagua National Colleges