Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Gina Alvarez

Allen

Summary

Empathetic and solutions-driven professional with 5+ years of experience as a Special Education Teacher, skilled in communication, conflict resolution, and individualized support. Proven ability to manage complex needs, maintain detailed records, and build strong relationships with diverse stakeholders. Eager to leverage these transferable skills in a corporate customer service role within the finance industry. Brings a calm, analytical approach to problem-solving, and a passion for delivering exceptional service in high-pressure environments..

Overview

9
9
years of professional experience
1
1
Certification

Work History

Special Education 4-6 Grades

Alvis C. Story Elementary School
Allen
08.2022 - Current
  • Designed and implemented personalized support plans based on individual needs and performance data, demonstrating adaptability and customer-focused problem-solving.
  • Regularly analyzed progress and adjusted strategies to ensure continuous improvement—similar to monitoring customer feedback to enhance service experience.
  • Communicated effectively with multiple stakeholders in real time to address issues, provide updates, and ensure smooth collaboration—mirroring fast-paced, customer-facing environments.
  • Managed a high-volume caseload of 30+ individuals, tracking progress, maintaining documentation, and ensuring consistent follow-through—showcasing organizational skills and attention to detail.
  • Advocated for individual needs through clear communication and coordination across teams, highlighting empathy, conflict resolution, and cross-functional teamwork.
  • Maintained compliance with documentation standards and deadlines, reflecting accountability and precision under pressure.

Special Education Math

Rogers Middle School
Prosper
08.2020 - 05.2022
  • Designed and delivered customized, standards-based instructional plans (aligned with TEKS) to address individual learning gaps, fostering a supportive and inclusive environment conducive to growth.
  • Collaborated cross-functionally with general education teams to co-deliver instruction, and ensure consistent support for diverse learners across multiple classrooms.
  • Managed a caseload of up to 18 students, utilizing performance data to monitor progress, adjust instruction, and drive measurable learning outcomes.
  • Ensured full compliance with individualized education programs (IEPs), behavioral intervention plans (BIPs), and accommodations/modifications, demonstrating attention to regulatory detail and individualized learning strategies.

7th Honors and 8th Grade Math

Lakeview Middle School
The Colony
08.2019 - 05.2020
  • Collaborated closely with department leadership to ensure consistent delivery of curriculum aligned with state standards—mirroring the precision and compliance required in financial environments.
  • Delivered customized, data-driven solutions to meet diverse client (student) needs, using visual models, digital tools, and one-on-one support to enhance comprehension and client satisfaction.
  • Provided structured after-hours support twice weekly, reinforcing a client-first mindset, and the ability to build trust-based relationships through consistent follow-up and proactive communication.
  • Leveraged Canvas to manage sensitive performance data, create customized reports, and communicate key insights with stakeholders—demonstrating strong organizational and digital fluency transferable to CRM or financial software systems.

Training Coordinator

Ibotta, Inc.
Denver
05.2017 - 08.2018
  • Facilitated engaging and welcoming onboarding experiences for new hires, establishing a positive first impression, and fostering a supportive environment that encouraged questions and active participation throughout training.
  • Led training sessions for up to 12 new employees at a time, ensuring smooth integration into their roles by monitoring progress, adjusting training methods as needed, and consistently documenting performance to track development.
  • Collaborated with leadership to design and deliver skill-building sessions, including creating and leading targeted training videos to enhance team capabilities and knowledge across departments.

Data Entry to Customer Service

Ibotta, Inc.
Denver
02.2016 - 05.2017
  • Initially hired as a contracted data entry specialist, I was quickly promoted to a full-time customer service position within months due to exceptional attention to detail, dependability, and a positive attitude.
  • Resolved customer inquiries with thorough research, built strong customer relationships, and fostered retention by providing accurate and timely solutions.
  • Maintained consistent communication with colleagues and department leads, actively participating in workshops for professional growth, and staying up-to-date on company policies and changes to ensure effective service delivery.

Education

Bachelor of Arts - Psychology

Metropolitan State University
Denver, CO
05.2008

Some College (No Degree) -

Colorado State University
Fort Collins, CO

Skills

  • Data analysis
  • Personalized instruction
  • Regulatory compliance
  • Customer service
  • Team collaboration
  • Adaptable strategies
  • Verbal and written communication
  • Performance tracking

Certification

  • Core Subjects 4-8 certified
  • ESL certified
  • Special Education certified
  • CPI Trained
  • CPR Certified

Accomplishments

  • Developed and maintained tracking systems to monitor client goals, documentation, and performance metrics, ensuring consistent progress and compliance with company standards.
  • Cultivated and maintained strong relationships with clients and stakeholders, fostering open and effective communication to enhance service delivery and address any concerns promptly.
  • Created and implemented daily schedules and tailored plans to ensure effective service and client satisfaction, optimizing overall service outcomes.
  • Demonstrated proficiency in digital tools such as Google Workspace, streamlining documentation and communication processes for increased team efficiency.
  • Trained and mentored new team members, providing hands-on guidance and ongoing feedback to ensure their success and integration into the team, enhancing overall team performance.

Affiliations

  • 5K Runner
  • Future Learners Award
  • February Culture of Excellence Award
  • Teacher of the Year nominee

Timeline

Special Education 4-6 Grades

Alvis C. Story Elementary School
08.2022 - Current

Special Education Math

Rogers Middle School
08.2020 - 05.2022

7th Honors and 8th Grade Math

Lakeview Middle School
08.2019 - 05.2020

Training Coordinator

Ibotta, Inc.
05.2017 - 08.2018

Data Entry to Customer Service

Ibotta, Inc.
02.2016 - 05.2017

Bachelor of Arts - Psychology

Metropolitan State University

Some College (No Degree) -

Colorado State University

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Gina Alvarez