Gina Ammons

• Guest Relations Agent/ Front desk
• Made reservations by phone, email, and in person.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
• Coordinated emergency assistance to 4000 drivers Nationwide,

for all truck trailer and tire issues.

• Trained new team members, sharing best practices and ensuring consistent service standards across the department.
• Developed strong relationships with vendors, fostering trust and loyalty through expediting the coding of there invoices for payment.
• Assisted driver with and ELD issue, after normal business hours and weekends, when the Safety Dept were off duty.
• Assisted in driver coaching from the alerts the tuck camera would alert us to.

• Developed strong relationships with clients through proactive communication and problem-solving support.
• Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
• Handled incoming calls and emails from customers regarding issues with deliveries.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Checked that each scheduled route was appropriately covered by delivery drivers.
• Provided training and guidance to new dispatchers.
• Monitored and tracked status of shipments in transit to confirm on-time delivery.
• Created delivery routes and optimized plans for traffic, road conditions, and other factors.
• Scheduled and dispatched drivers to locations in [Name of Area].
• Coordinated emergency responses, providing swift solutions to potential transportation challenges.
• Maintained accurate and up-to-date records of transportation activities, contributing to seamless operations.
• Negotiated with service providers, securing cost-effective contracts for vehicle maintenance and repairs.
• Ryder sadly for Cardinal employees Bought Cardinal in February 2024. only a select few off 200 kept their jobs, I did stay on until the last phase of the transition 7/31/24.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Maintained updated and detailed records of calls in physical and electronic database.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.