Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Anderson

Fairplay,MD

Summary

I enjoy working with people. I have worked in the customer service industry my whole life, starting at the age of 15.

I have had experience in a leadership position and customer service in the restaurant industry, as a General Manager.

I am very motivated and love to learn new things and strive to be a good person.

Working with customers/members and helping them to resolve any issues or to have a better understanding of things is very fulfilling.

I am very motivated to learn more about my job and to help others.

I am also a very hard worker and quick to learn new things.

Responsible Medical Claims Processor with strong attention to detail.

Overview

37
37
years of professional experience

Work History

Health Advocate

United Healthcare
12.2022 - Current

I am a Health Advocate for United Healthcare. I answer inbound member phone calls for employer and individual plans. I reprocess/adjust claims for members as needed, as well as explain benefits and how their claims processed in easy to understand terms in order to educate each member on their benefits and any available options.

Benefit Advocate

United Healthcare
10.2017 - 12.2022

I am a Benefit Advocate for United Healthcare. I answer inbound member phone calls for employer and individual plans. I explain benefits to members in easy to understand terms in order to educate each on their benefits and any available options.


I inform members of their benefits and make sure they have a full understanding of those benefits.


I check Providers network status for members.


I also answer any questions they have pertaining to claims and make sure the member has a full understanding as to how the claim/claims processed.


I also help members with any pharmacy related issues.

Customer Service Associate

Walmart
07.2013 - 12.2016

I was responsible for customer returns and handled customer complaints.


I was also responsible for customer money transfers and bill pay.

Scan Operator

Direct Mail Processors
03.2009 - 12.2012

I was responsible for scanning checks, encoding checks and sending deposits to the bank. I also did data entry.

Customer Service Cashier

Castle Liquors
10.2005 - 03.2009

Customer service, register transactions, stocking, placing supply orders for the business and making bank deposits.


I also took care of running the store for the owner when he was out of town.

End Line Coordinator

Phoenix Color
05.2001 - 08.2005

This was a book manufacturing facility. I was in charge of the end of the line where books were packaged. I ran a palletizer, which stacked all the boxes of books, once they were packed in boxes. I then made sure all the counts were correct and sent the orders to shipping.

Restaurant General Manager

R&R Pizza Express
01.1999 - 12.1999

Customer Service was my top priority. I did all the hiring, firing and scheduling. I took care of food cost and labor control cost. Also, food preparation and all banking deposits.

Restaurant General Manager

Taco Bell
07.1986 - 01.1999

Customer Service was my top priority. I did all the hiring, firing and scheduling. I took care of food cost and labor control cost. Also, food preparation and all banking deposits.

Education

High School Diploma -

Globe High School
Globe, AZ
05.1990

Skills

  • Benefits explanation
  • Documentation and reporting
  • Relationship building
  • Written and oral communication
  • Problem-Solving
  • Organization and Time Management
  • Flexible and Adaptable
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Good Telephone Etiquette
  • Decision-Making
  • Written Communication
  • Claims processing

Timeline

Health Advocate

United Healthcare
12.2022 - Current

Benefit Advocate

United Healthcare
10.2017 - 12.2022

Customer Service Associate

Walmart
07.2013 - 12.2016

Scan Operator

Direct Mail Processors
03.2009 - 12.2012

Customer Service Cashier

Castle Liquors
10.2005 - 03.2009

End Line Coordinator

Phoenix Color
05.2001 - 08.2005

Restaurant General Manager

R&R Pizza Express
01.1999 - 12.1999

Restaurant General Manager

Taco Bell
07.1986 - 01.1999

High School Diploma -

Globe High School
Gina Anderson