Seeking a challenging full-time role where I can apply interpersonal skills, effective time management, and problem-solving abilities. Strong analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. Enthusiastic about contributing to team success, enhancing professional skills, and maintaining a positive attitude dedicated to continuous learning and growth.
Hi, I’m
Gina Andriolo-Javellana
Customer Service
Gilbert,USA
Summary
Overview
14
years of professional experience
1
Certification
Work History
Savvy Speech
Habilitation/Respite
01.2023 - Current
Job overview
- Provide clients with care
- Assist with hygiene, medication, meal preparation, cleaning and transport.
- Accompany clients to medical appointments and community outings.
- Assist with improving living skills and learning needs.
Realtor.com
Service Representative
01.2022 - 01.2023
Job overview
- Make and/or receive 200 - 300 calls daily
- Determine clients needs
- Confirm clients eligibility for transfer using lender standards
- Provide appropriate disclaimers.
- Input client data.
Esurance
Liability Claims Representative
01.2016 - 01.2017
Job overview
- Promptly communicated with customers, drivers, law enforcement, and legal personnel to gain information.
- Adhered to claims processing policies and procedures, grievance procedures, state mandates, and benefit plan documents to address claims.
- Investigated claims and obtained relevant facts to determine coverage and liability.
- Negotiated with claimants to solidify claim settlements.
MAPFRE
Auto Total Loss Adjuster
01.2012 - 01.2016
Job overview
- Helped customers understand estimates, decisions, and insurance procedures.
- Resolved disagreements with repair shops by using best practices.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Determined path for settling claims by comparing repair costs against expected salvage values.
Education
William Penn University
Associate of Arts from Leadership Studies
01.2010
University Overview
Skills
- Autism support
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Customer relationship management (CRM)
- Liability analysis
- Coverage verification
- Claims investigation
- Claims processing
Certification
- Food Handler Basics (expires 2026-09-26)
- Title 4 BASIC Liquor Law (expires 2026-10-20)
- CPR
- Level 1 Fingerprinting
Timeline
Habilitation/Respite
Savvy Speech
01.2023 - Current
Service Representative
Realtor.com
01.2022 - 01.2023
Liability Claims Representative
Esurance
01.2016 - 01.2017
Auto Total Loss Adjuster
MAPFRE
01.2012 - 01.2016
William Penn University
Associate of Arts from Leadership Studies
Similar Profiles
ROXANA JIMENEZROXANA JIMENEZ
Speech Language Pathology Assistant at Speech Waves-Speech, Language and Feeding TherapySpeech Language Pathology Assistant at Speech Waves-Speech, Language and Feeding Therapy
Tierney RosenTierney Rosen
Administrative Assistant at Speech Warrior Speech TherapyAdministrative Assistant at Speech Warrior Speech Therapy
Norma DiazNorma Diaz
Medical Insurance Receptionists at Speech Goals Speech TherapyMedical Insurance Receptionists at Speech Goals Speech Therapy
Lauren KearlLauren Kearl
Sales and Purchasing at Velo AviationSales and Purchasing at Velo Aviation
Christian KeilChristian Keil
Field Sales Representative - Enterprise at Google CloudField Sales Representative - Enterprise at Google Cloud