Gina Baca
Sherman,TX
Summary
High-performing customer service proficient at preparing complete and accurate tax returns. Knowledgeable in overseeing all paperwork for tax preparation. Excellent planning, problem-solving and decision-making strengths and experienced in latest tax codes and changes.
Overview
23
23
years of professional experience
Work History
Tax Professional
H & R Block Seasonal
12.2006 - 04.2024
- Prepare both Federal and State tax returns
- Resolve any issues with rejected tax returns
- Utilize E-File program to expedite returns
- Use various sales and marketing tools to increase customer base
- Facilitated successful internal and external audits through sound and thorough documentation.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Transportation Administration Assistant
Lineage Logistics
05.2015 - 07.2017
- Create daily invoices and execute daily billing processes
- Prepare weekly statements for customer payment
- Provide clerical support to company's accounting department
- Investigate and resolve all billing discrepancies
- Utilize multiple programs for importing, exporting, and merging data
- Review and confirm proof of delivery manifests
- Assist management team with carrier issues involving the transportation management system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
Administrative/Support Team
GYL Decauwer LLP CPA
10.2004 - 12.2006
- Process credit card transactions
- Manage daily checks and bank deposits
- Maintain professional and professional atmosphere
- Direct communication with current and prospective clients.
Front Office Assistant
Thermal Dynamics
06.2001 - 03.2004
- Managed expense reports, travel, and various tasks for CEO
- Created various reports and distributed mail
- Greeted and logged all office visitors.
Education
High School Diploma -
Arroyo High School El Monte / Adult School
El Monte, CASkills
- Invoice Processing
- Customer Service
- Accounting Processes
- Merging of Data
- Importing and Exporting Reports
- Word
- Excel
- Outlook
- WMS System
- Tax Credits and Incentives
- State and Local Taxation
- Tax Compliance Expertise
- Tax Software Proficiency
- Data inputting
Timeline
Transportation Administration Assistant
Lineage Logistics
05.2015 - 07.2017
Tax Professional
H & R Block Seasonal
12.2006 - 04.2024
Administrative/Support Team
GYL Decauwer LLP CPA
10.2004 - 12.2006
Front Office Assistant
Thermal Dynamics
06.2001 - 03.2004
High School Diploma -
Arroyo High School El Monte / Adult School
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