Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Gina Baker

Falmouth,KY

Summary

Seeking entry-level opportunities to expand skills while facilitating company growth. The different jobs I have had have allowed me to learn a diverse skill set such as learning to navigate new computer programs. I am a hardworking employee with customer service, multitasking, and time management abilities, with a focus on giving every customer a positive and memorable experience. I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Coffee Shop Owner

Self-employed
Falmouth, KY
09.2023 - Current
  • Managed daily cafe operations, including scheduling staff and monitoring inventory
  • Developed innovative strategies to increase customer satisfaction and loyalty
  • Maintained accurate records of financial transactions and sales data
  • Ensured compliance with health and safety regulations in the workplace
  • Provided excellent customer service by promptly addressing customer inquiries and complaints
  • Created marketing campaigns to promote products and services offered in the café
  • Trained new employees on proper food preparation techniques, portion control, cash handling procedures, and other operational tasks
  • Analyzed sales data to identify areas of improvement for increasing revenue growth
  • Monitored stock levels of ingredients, beverages, supplies, and equipment needed for daily operations
  • Ordered additional supplies as needed to maintain optimal inventory levels at all times
  • Implemented cost-saving measures such as bulk purchasing or negotiating better prices from suppliers
  • Inspected facilities regularly to ensure cleanliness is maintained throughout the cafe
  • Organized promotional events such as special discounts or competitions to attract more customers
  • Designed attractive displays for pastries, cakes, desserts., in order to entice customers into buying them
  • Performed regular maintenance checks on espresso machines or other kitchen equipment used in the cafe
  • Established relationships with local businesses for potential partnerships or collaborations
  • Hired, trained and motivated staff to fill all restaurant openings
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members
  • Managed food preparation, guest interaction, quality control and customer relations
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Optimized profits by controlling food, beverage and labor costs
  • Created unique recipes and applied various culinary techniques for coffee dinks
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Credit Card Specialist

Citibank
Florence, KY
05.2021 - 07.2023
  • Responded to inquiries from customers regarding their credit cards and accounts
  • Assisted customers with payment plans and other special arrangements as needed
  • Provided guidance to customers on how to use their credit cards responsibly and effectively
  • Resolved disputes over billing errors or unauthorized charges
  • Identified opportunities for cross-selling additional products or services to customers
  • Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk
  • Analyzed and verified financial information to ensure accuracy of application data
  • Processed new account requests, including obtaining necessary documents from clients.

Administrator

Hanson Transportation
Alexandria, KY
12.2018 - 10.2019
  • Assisted with dispatch, billing, customer service, marketing, and filing
  • Answered incoming calls and responded to customer inquiries
  • Assisted in the development of new administrative systems, procedures and policies
  • Managed office supplies inventory and placed orders when necessary.

Banker

US Bank National Association
Cincinnati, OH
03.2018 - 08.2018
  • Customer Service Representative in call center (24 hr Banking services)
  • Working with several different computer programs, I performed account maintenance
  • During my time, I received a customer service award of excellence
  • Advised customers on various banking products and services such as loans, investments, and credit cards.

Store Manager

Family Dollar
Butler, KY
06.2014 - 07.2016
  • I worked as a cashier for three months, then was promoted to an assistant manager
  • After three months of training, I was promoted to store manager
  • I held the store for a year
  • During this time, I worked to increase sales and reduce shrink
  • Monitored inventory levels and placed orders to restock shelves
  • Conducted daily store operations, including opening and closing procedures and cash handling
  • Organized promotional events to increase product awareness
  • Established customer service standards and monitored staff compliance
  • Recruited, trained and supervised new employees
  • Ensured compliance with safety regulations and company policies
  • Resolved customer complaints in a timely manner
  • Created weekly work schedules for store personnel
  • Maintained accurate records of employee performance reviews
  • Managed daily banking activities such as deposits and withdrawals
  • Updated POS system with new products and promotional offers
  • Managed inventory tracking and physical inventory counts to minimize loss
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

GED -

Simon Kenton High School

Child Development -

Walden University

Skills

  • Customer Relationship Management (5 years)
  • Banking
  • Management
  • Marketing
  • Recruiting
  • Business Development
  • Telemarketing
  • Portioning
  • Health Code Compliance
  • Staff Management
  • Labor Cost Controls
  • Staff Leadership
  • Revenue Generation
  • Schedule Management
  • Sales Expertise
  • Cost Control
  • Staff Hiring
  • Menu Development
  • Customer Engagement
  • Sales Oversight
  • Staff Supervision
  • Inventory Management
  • Vendor Relations
  • Sales Proficiency
  • De-Escalation Techniques
  • Problem Resolution
  • Credit Card Payment Processing
  • Understanding Customer Needs
  • Inbound and Outbound Calling
  • Product Knowledge
  • Policies and Procedures Adherence
  • LiveChat Messaging
  • Calm and Professional Under Pressure
  • Customer Service Excellence
  • Transaction Processing
  • High-Energy Attitude
  • Office Equipment Proficiency
  • Computer Skills
  • Teamwork and Collaboration
  • Strong Analytical and Problem Solving Skills
  • Employee Scheduling
  • Menu development
  • Brand building
  • Health and safety compliance
  • Business Planning
  • Operations Management
  • Financial Planning
  • Staff hiring
  • Promotional planning
  • Customer Service
  • Inbound Customer Service
  • Customer service understanding
  • Customer service standards
  • Customer service expertise
  • Customer service excellence
  • Customer service-focused
  • Customer service experience
  • Customer Service-Oriented
  • Excellent customer service
  • Customer service best practices

Activities

I enjoy singing, crafting, writing music, and nature. The most important thing in life to me is family.

Timeline

Coffee Shop Owner

Self-employed
09.2023 - Current

Credit Card Specialist

Citibank
05.2021 - 07.2023

Administrator

Hanson Transportation
12.2018 - 10.2019

Banker

US Bank National Association
03.2018 - 08.2018

Store Manager

Family Dollar
06.2014 - 07.2016

GED -

Simon Kenton High School

Child Development -

Walden University
Gina Baker