Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Beatty

Stone Mountain,GA

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

Work History

Emergency Dispatch Operator

USAA Roadside Assistance
Stone Mountain, GA
  • Answered emergency calls from the public and assessed the situation to determine the appropriate response.
  • Monitored multiple radio frequencies for incoming calls, dispatched personnel and equipment as needed.
  • Coordinated with other agencies such as police, fire, ambulance services in order to provide assistance during an emergency.
  • Maintained accurate records of all calls received, including time and nature of incident reported.
  • Communicated effectively with individuals in stressful situations while keeping calm and composed demeanor.
  • Gathered information from callers quickly and accurately using active listening skills.
  • Managed multiple tasks simultaneously while remaining focused under pressure.
  • Took initiative to resolve customer complaints promptly and professionally.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Responded to emergency calls routed by automatic distribution system.

Administrative Assistant

The Saxon Group
Suwanee, Georgia
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Coordinated catering services for various functions, including sales trainings and department meetings.

Certified Medical Assistant

Externship Completed At Hope Medical
Stone Mountain, Georgia
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Assessed, documented, and monitored vital signs for patients within outpatient setting.

Education

Medical Assisting

Anthem College
Atlanta, Georgia
12-2013

Skills

  • Communication center operations
  • FLUENT in Medical Terminology
  • Analytical and critical thinker
  • Multitasking
  • Attention to detail
  • Excellent Communication
  • Friendly and positive attitude
  • Time Management
  • PPE Use

Timeline

Emergency Dispatch Operator

USAA Roadside Assistance

Administrative Assistant

The Saxon Group

Certified Medical Assistant

Externship Completed At Hope Medical

Medical Assisting

Anthem College

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Gina Beatty