Gina Bentley
Housing advocate for the homeless/ 25 years plus licensed Maryland cosmetologist
Seattle,WA
Summary
25 + years in customer service as a licensed Cosmetologist. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Case Manager position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Housing Advocate for the Homeless
Junction Point
06.2023 - Current
- Assisted in conducting needs assessments to identify key areas of service needs. Ex. When our clients came into the community I would understand their needs and provide recommendations and offer assistance in a caring loving manner.
- Developed and maintained relationships with community organizations and agencies. Ex. I assisted clients with clothing and food and kept in touch with organizations such as St Martins church and Oslo food delivery
- Facilitated communication between clients and case managers.
- Provided support to clients in navigating available resources. Ex.free cell phones ,orca card, Mobile Medical Clinic and clothing donations.
- Delivered friendly service and offered expert support in every interaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views. Ex. Worked with clients to be mindful of one another , following community rules,and communicate with our case managers about their needs.
- Made referrals to appropriate services, following up to confirm patients received access to required care.Ex provided addresses ,maps and recommended appropriate referrals for their needs.
- Greeted and welcomed new clients assisting with orientation of programming schedule and rules. Assisted with moving in and out. Provided laundry services and 3 meals a day.
- Answered telephone and coordinated meetings and conferences with their case managers.
Education
High School Diploma - Cosmetology Education
06.1990
Skills
- Attention to detail
- Active listening
- Data collection
- Homelessness prevention
- Problem solving
- Conflict resolution
- Client advocacy
- Empathy and compassion
- Organizational skills
- Supportive services
- Crisis intervention
- Customer Service
- Client Needs Assessments
- Maintaining Client Records
Timeline
Housing Advocate for the Homeless - Junction Point
06.2023 - Current
Harford Tech High School - High School Diploma , Cosmetology Education
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