Gina Berry
Yukon,OK
Summary
Highly organized and proactive Production Coordinator with over 8 year experience. Expert in coordinating logistics, managing schedules, and overseeing budgets to ensure smooth and efficient production processes. Dedicated to fostering teamwork and enhancing production efficiency though meticulous planning and communication.
Overview
11
11
years of professional experience
Work History
Warranty Coordinator
STK Homes
11.2023 - 06.2024
- Enhanced customer satisfaction by efficiently managing warranty claims and providing timely solutions.
- Reduced warranty claim processing time by streamlining communication between departments and clients.
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
- Developed comprehensive reports for management, highlighting warranty trends and potential improvements.
- Negotiated with suppliers to secure favorable terms and conditions for warranty-related services.
- Maintained thorough knowledge of product warranties, enabling prompt assistance to customers and colleagues alike.
- Conducted regular audits of completed warranty claims, identifying areas for process improvement and cost reduction.
- Assisted in the development of training materials for new hires, contributing to a well-informed team of Warranty Coordinators.
- Analyzed data on recurring product issues, providing valuable insights for future design improvements and reducing overall warranty expenses.
Production Coordinator
Interior Logic Group
11.2020 - 11.2023
- Created and maintained schedules and provided internal support for manufacturing teams.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reviewed in-house stock to determine materials availability for production jobs.
- Communicated scheduling with 10 employees to promote on-time delivery.
- Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Created production schedules to forecast inventory for future supply and demand fluctuations and prevented material shortages and production downtime.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Successfully identified discrepancies and recommended changes to inventory to increase profits.
- Coordinated with production team to support productivity targets and deadline management
Office Administrator
Brewer Carpet
05.2020 - 11.2020
- Support builder sales staff, documents financial transaction, expedite orders, process inventory, basic accounting.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Design Coordinator
Interior Group Logic
02.2020 - 04.2020
- Support design studio process, communicate regularly with builder personnel, designers and sales team, process designer files, administrative work, assisted in design.
- Read and interpreted blueprints and created engineering drawings and sketches.
- Organized and maintained workflow at front desk.
Customer Care Representative
4 Corners Homes
05.2019 - 02.2020
- Accounting, Payroll, Human Resource, Communication with various Insurance companies, administrative work, marketing, sales, construction.
- Coordinated timely responses to online customer communication and researched complex issues.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Office Manager
Restoration 1 Of OKC
05.2016 - 05.2019
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Special Educator
Yukon Public Schools
08.2013 - 05.2015
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
Education
Bachelor’s Degree - Psychology- Child Development
Kaplan University
Iowa 2011
Associate degree - Interdisciplinary Studies- Paraprofessional
Kaplan University
2009
Skills
- Inventory
- Accounting
- Administrative
- Computer knowledge
- Financial
- Sales
- MS Office
- Project Management
- Group and individual instruction
- Workflow Management
- Schedule Coordination
- Efficiency Optimization
Timeline
Warranty Coordinator
STK Homes
11.2023 - 06.2024
Production Coordinator
Interior Logic Group
11.2020 - 11.2023
Office Administrator
Brewer Carpet
05.2020 - 11.2020
Design Coordinator
Interior Group Logic
02.2020 - 04.2020
Customer Care Representative
4 Corners Homes
05.2019 - 02.2020
Office Manager
Restoration 1 Of OKC
05.2016 - 05.2019
Special Educator
Yukon Public Schools
08.2013 - 05.2015
Bachelor’s Degree - Psychology- Child Development
Kaplan University
Associate degree - Interdisciplinary Studies- Paraprofessional
Kaplan University
Similar Profiles
KIZZY GUZMANKIZZY GUZMAN
New Home Sales Consultant at STK HOMESNew Home Sales Consultant at STK HOMES
Ryan VargasRyan Vargas
Regional / Executive Chef STK Disney Springs at STK The One GroupRegional / Executive Chef STK Disney Springs at STK The One Group
Kevin BarraezKevin Barraez
Fine Dining Server at STK OrlandoFine Dining Server at STK Orlando