Gina Bonsemeyer
Edgewood
Summary
Dynamic and accomplished manager with 27 years of experience at HCSC, recognized for excellence in strategic planning, process improvement, and leadership. Proven ability to enhance communication and foster emotional intelligence within teams.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager
HCSC
Albuquerque
05.2021 - Current
- Enhanced team productivity by 9% through the implementation of streamlined processes and effective communication strategies, while reducing staffing requirements.
- Successfully achieved New Mexico Medicaid departmental goals by developing and executing strategic plans and performance metrics; implemented Enlighten automation, resulting in annualized savings of $232K.
- Reduced operational costs via comprehensive process improvement initiatives and effective resource management; consistently exceeded Prompt Pay interest goals, finishing 2023 and 2024 with a five-star rating.
- Improved operational efficiency through data-driven decision-making, leveraging analytics tools to inform strategic development, and established a robust internal quality program and career pathing opportunities for staff.
- Streamlined workflows by identifying and addressing bottlenecks with existing systems, and proactively implementing effective solutions.
- Fostered a strong company culture focused on employee engagement, collaboration, and opportunities for continuous learning.
- Utilized performance data to evaluate operations, target current business conditions, and forecast needs; exceeded unit performance in 2023, achieving a 14% reduction in inventory over 30 days.
- Career Development Leader for New Mexico Women Improving the Strength of the Enterprise (WISE) business resource group.
- Emergency Response Team (ER) Captain.
Senior Supervisor
HCSC
Albuquerque
05.2017 - 05.2021
- Identified improvement areas and implemented effective operational processes.
- Coordinated and evaluated subordinate work to reallocate resources to meet performance needs
- Utilized leadership and problem-solving skills to enhance team efficiency.
- Analyze metrics to drive performance improvements and exceed operational goals.
- Fostered cross-department communication and knowledge sharing.
- Mandated adherence to policies for operational efficiency.
- Developed training programs, and communicated clear guidelines to staff.
- Managed project budgets, schedules, and ensured compliance with contractual requirements.
Supervisor
HCSC
Albuquerque
10.2013 - 05.2017
- Maintained adequate staffing levels in alignment with budget requirements.
- Successfully reduced employee turnover by fostering a positive work environment and providing continuous feedback to staff members.
- Conducted performance evaluations, identifying areas for improvement, and guiding professional development plans.
- Organized workload, allocated tasks, and managed daily workflow for onshore and offshore operators.
- Managed team performance through monthly reviews, and ensured high-quality customer service, maintaining standards for diversity and inclusion.
- Resolved provider and member inquiries (written and phone) promptly, ensuring timely resolution of DOJ inquiries.
- Led the recruitment and interview process for new staff.
- Created effective work schedules for team members to meet deadlines, and ensure proper staffing.
- Served as the management representative for the Albuquerque Service Center Health Champions (Wellness Program).
Senior Technician/Claim Examiner
HCSC
Albuquerque
09.1997 - 10.2013
- Proficient in various lines of business and processing situations (e.g., Blue Card Host, New Mexico Business, Over 65 Medicare, and Medicaid).
- Mentored new technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Delivered exceptional customer support, resolving technical issues quickly and efficiently.
- Maintained inventory to adhere to cycle time guidelines.
- Championed company values while consistently meeting deadlines under challenging conditions, without compromising quality.
Education
BBA -
Columbia College
Columbia, MOBBA -
DeVry University
Skills
- Leadership and Development
- Process Improvement
- Performance Analysis
- Cross-Department Collaboration
- Project Management
- Communication Skills
- Delegation & Empowerment
Certification
- Certified Health Consultant, BlueCross BlueShield Association.
- Six Sigma Yellow Belt
Timeline
Manager
HCSC
05.2021 - Current
Senior Supervisor
HCSC
05.2017 - 05.2021
Supervisor
HCSC
10.2013 - 05.2017
Senior Technician/Claim Examiner
HCSC
09.1997 - 10.2013
BBA -
Columbia College
BBA -
DeVry University
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