Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Gina Book

Johnstown,CO

Summary

Dynamic leader with a proven track record at Spirit Halloween, adept in boosting team morale and customer satisfaction through effective training and mentoring. Skilled in retail inventory management and outstanding communication, I spearheaded initiatives that significantly reduced staff turnover rates. My approach blends strategic problem-solving with a focus on fostering strong customer relations, driving both team and store success.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation. Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

24
24
years of professional experience

Work History

Store Manager

Spirit Halloween
07.2024 - 11.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Administrative Assistant/Logistics Shipping Coordinator

MayerSeedline LLC
09.2007 - 06.2024
  • Enhanced customer satisfaction with timely and accurate order fulfillment coordination.
  • Developed contingency plans to address potential disruptions in the supply chain, maintaining service quality and efficiency.
  • Managed inventory levels for optimal warehouse space utilization and reduced storage costs.
  • Optimized shipping processes by implementing efficient routing and scheduling systems.
  • Implemented cost-saving measures through thorough analysis of shipping expenditures and vendor selection process improvements.
  • Partnered with customs brokers to expedite import/export processes while adhering to regulatory requirements.
  • Coordinated cross-functional teams for effective collaboration on complex projects.
  • Contributed valuable insights during vendor evaluations to support strategic partnerships which enhanced overall supply chain efficiency.
  • Participated in regular meetings with other members of management team to align department goals with overall company objectives.
  • Resolved billing discrepancies by liaising with accounting department personnel, ensuring accuracy in financial reporting related to shipping activities.
  • Trained and supervised staff in logistics processes, fostering a collaborative work environment.
  • Ensured compliance with international shipping regulations, minimizing delays and penalties.
  • Collaborated with sales representatives to ensure accurate product availability information for customers, reducing order discrepancies and returns.
  • Upheld safety standards throughout the workplace by following established procedures and promoting awareness among staff members.
  • Reduced transportation costs by negotiating favorable contracts with carriers and vendors.
  • Assisted in the development of long-term strategies for growth within the logistics sector of the company''s operations.
  • Monitored shipment status to proactively resolve issues before impacting delivery timelines or customer satisfaction levels.
  • Maintained detailed records of all shipments, ensuring proper documentation for audits and compliance purposes.
  • Streamlined communication between departments, ensuring seamless logistics operations.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Reviewed paperwork to determine priorities and set schedules.
  • Processed returns and updated accounts.
  • Conducted research to address shipping errors and packaging mistakes.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.

On Call Crisis Intervention Team

Alternatives To Violence
04.2014 - 09.2016
    • Improved overall team efficiency by regularly reviewing and updating policies and procedures.
    • Maintained accurate records and documentation, ensuring compliance with all applicable regulations and standards.
    • Collaborated with local schools to provide education on mental health issues and available resources for students in need of support.
    • Demonstrated strong leadership qualities when coordinating responses during critical incidents.
    • Enhanced crisis response by developing and implementing comprehensive intervention plans.
    • Streamlined communication processes, ensuring timely and accurate information sharing among team members and stakeholders.
    • Served as a liaison between law enforcement agencies, mental health providers, and other community organizations during high-stress incidents.
    • Established strong relationships with community partners to ensure effective collaboration in times of crisis.
    • Managed data collection and analysis, leading to informed decision-making and continuous improvement in crisis intervention strategies.
    • Increased public awareness of mental health issues by organizing outreach events and educational programs for various audiences.
    • Conversed with individuals in crisis which called or texted hotline for assistance.
    • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
    • Helped clients navigate social services system and access needed resources.
    • Coordinated with different service providers to meet clients' individual needs.
    • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

Family Services Supervisor Addictions Counselor

Arapahoe House
03.2001 - 07.2004
  • Facilitated monthly staff meetings to review progress toward goals, share best practices, and celebrate successes.
  • Coordinated multidisciplinary teams to address complex cases involving multiple service providers.
  • Ensured compliance with federal, state, and local regulations through diligent monitoring of program operations.
  • Collaborated with community partners to expand available resources and services for clients.
  • Championed evidence-based practices within the organization, fostering a commitment to continuous improvement.
  • Promoted a strengths-based approach to working with families, emphasizing individual assets rather than deficits or problems.
  • Established a positive team culture, promoting open communication and collaboration among staff members.
  • Increased client satisfaction by providing timely, empathetic, and effective support to families in need.
  • Led interagency collaborations that resulted in improved coordination of services for clients.
  • Evaluated program effectiveness by tracking key performance indicators and making necessary adjustments as needed.
  • Provided ongoing supervision to Family Services staff members, offering guidance, support, and constructive feedback as needed.
  • Built strong relationships with clients by maintaining open lines of communication throughout the case management process.
  • Enhanced staff performance through regular training and professional development opportunities.
  • Served as an advocate for vulnerable families within the community, raising awareness of their needs and challenges.
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Partnered with local organizations to expand access to social and community services.
  • Collaborated with community members to develop and implement service initiatives.
  • Researched best practices and developed strategies to improve program outcomes.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Advocated for social and community service programs to increase awareness and funding.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Utilized grant writing skills to secure additional program funding.
  • Spearheaded fundraising efforts to support social and community service initiatives.
  • Provided crisis intervention services to clients experiencing acute distress or suicidal ideation, ensuring their safety and referring them to appropriate resources.
  • Utilized motivational interviewing techniques when working with resistant clients which led to increased commitment in treatment.
  • Established rapport with diverse clientele through cultural competence training sessions attended regularly.
  • Conducted thorough assessments, gathering information on clients'' substance use history, mental health status, and psychosocial factors influencing their addiction.
  • Enhanced professional knowledge by attending regular trainings on emerging trends in addiction counseling techniques.
  • Enhanced group therapy dynamics by fostering a safe and supportive environment for sharing experiences.
  • Educated families on the impact of addiction and how to support their loved ones in recovery, strengthening relationships and promoting healing.
  • Facilitated life skills workshops, empowering clients to manage stressors effectively and make healthier choices in daily living.
  • Maintained up-to-date documentation of client progress notes, treatment plans, and discharge summaries in accordance with regulatory requirements.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing clients'' physical, mental, and emotional health.
  • Assisted clients in navigating social services systems to access necessary resources such as housing assistance or medical care during recovery process.
  • Developed strong therapeutic alliances with each client which contributed towards better engagement in the treatment process.
  • Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
  • Assessed and treated patients through [Type] addictions, making referrals for comorbid conditions.
  • Developed patient care plans and documented progress toward goals.
  • Offered professional, respectful therapy to addicted individuals in [Type] treatment facility.
  • Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Facilitated group and individual therapy in outpatient setting.
  • Developed individual treatment goals based on history and diagnosis.

Education

Bachelor of Science - Psychology

Colorado State University
Fort Collins, CO
04-2000

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management

Timeline

Store Manager

Spirit Halloween
07.2024 - 11.2024

On Call Crisis Intervention Team

Alternatives To Violence
04.2014 - 09.2016

Administrative Assistant/Logistics Shipping Coordinator

MayerSeedline LLC
09.2007 - 06.2024

Family Services Supervisor Addictions Counselor

Arapahoe House
03.2001 - 07.2004

Bachelor of Science - Psychology

Colorado State University

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Gina Book