Gina Bouchard
Vancouver,WA
Summary
Dynamic professional with a proven track record as a Medical Office Manager at H Dan Moore, MD, enhancing patient satisfaction through innovative scheduling systems and fostering collaboration among diverse teams. Known for problem-solving skills and a growth mindset, I effectively implemented training programs that improved staff performance and operational efficiency.
Overview
1999
1999
years of professional experience
Work History
Child Care/Tutor
Self Employed Writer
- Assisted students in understanding complex concepts through personalized tutoring sessions.
- Utilized educational software to track student progress and adjust instructional strategies.
- Collaborated with parents to discuss student performance and recommend improvement strategies.
- Conducted assessments to identify areas of weakness and optimize study practices for students.
- Supported classroom teachers by reinforcing key lessons and addressing diverse learning challenges.
- Implemented interactive activities that enhanced retention of subject matter knowledge among learners.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Adapted teaching strategies to accommodate shift to remote learning, ensuring continuity in education during challenging times.
- Collaborated with parents to support student learning and address any academic or behavioral concerns.
- Provided constructive feedback to students, promoting self-reflection and continuous improvement in their work.
- Created positive and encouraging learning environment to foster love for learning among students.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Conducted review sessions to help students prepare for tests.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Conducted tutoring sessions at schools, homes and public spaces.
Medical Office Manager
H Dan Moore, MD
- Managed daily operations of medical office, ensuring efficient patient flow and appointment scheduling.
- Supervised administrative staff, fostering a collaborative team environment to enhance service delivery.
- Implemented electronic health record system, streamlining patient data management and improving access to information.
- Developed training programs for new employees, enhancing onboarding process and operational consistency.
- Oversaw billing processes, ensuring accuracy in insurance claims and timely revenue cycle management.
- Conducted regular audits of patient records, maintaining compliance with healthcare regulations and standards.
- Led initiatives for process improvements, increasing overall office efficiency and patient satisfaction rates.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Managed Number employees with various personalities and from different cultures for large Number-physician practice.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Assisted with regulatory issues such as compliance.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Created and implemented organizational policies and procedures.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw accounting, budgeting, and financial reporting.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Promoted patient-centered approach, regularly reviewing and adjusting practices to meet patient needs and expectations.
- Boosted patient confidentiality by overhauling data storage practices, ensuring compliance with HIPAA.
- Reduced no-show rates by introducing reliable appointment reminder system.
- Facilitated culture of continuous improvement by initiating monthly feedback sessions with staff.
- Oversaw all regulatory compliance efforts, keeping practice in line with evolving healthcare laws.
- Enhanced team morale and reduced turnover through development of comprehensive staff recognition program.
- Optimized inventory management to ensure essential medical supplies were always available.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
- Increased team productivity, leading regular training sessions on new healthcare compliance policies.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
Medical Office Manager
Larry Basinger, MD
07.1994 - 10.1998
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Managed Number employees with various personalities and from different cultures for large Number-physician practice.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Created and implemented organizational policies and procedures.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Promoted patient-centered approach, regularly reviewing and adjusting practices to meet patient needs and expectations.
- Boosted patient confidentiality by overhauling data storage practices, ensuring compliance with HIPAA.
- Reduced no-show rates by introducing reliable appointment reminder system.
- Facilitated culture of continuous improvement by initiating monthly feedback sessions with staff.
- Oversaw all regulatory compliance efforts, keeping practice in line with evolving healthcare laws.
- Enhanced team morale and reduced turnover through development of comprehensive staff recognition program.
- Optimized inventory management to ensure essential medical supplies were always available.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
- Increased team productivity, leading regular training sessions on new healthcare compliance policies.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
Education
Bachelor of Science - History
Oregon State University
Corvallis, OR06.1995
Skills
- Patience and empathy
- Problem-solving skills
- Creative thinking
- Collaboration and teamwork
- Creativity and innovation
- Verbal and written communication
- Organization and preparation
- In-person tutoring
- Adaptable nature
- Growth mindset
Timeline
Medical Office Manager
Larry Basinger, MD
07.1994 - 10.1998
Child Care/Tutor
Self Employed Writer
Medical Office Manager
H Dan Moore, MD
Bachelor of Science - History
Oregon State University