GINA BOWMAN
Altamonte Springs
Summary
Results-driven Customer Success leader with extensive experience supporting enterprise and global accounts across technology, CX, and facilities solutions. Known for a highly collaborative, consultative approach; skilled at developing trusted executive partnerships, uncovering business needs, and implementing strategic solutions that drive measurable customer outcomes, operational efficiency, and long-term retention. Recognized for accuracy, attention to detail, and delivering clear insights to senior-level and C-suite stakeholders.
Overview
13
13
years of professional experience
Work History
SR Facilities Solutions Account Manager
Staples
Orlando
01.2025 - Current
- Serve as trusted advisor to enterprise clients, developing deep understanding of customer goals, workflows, and operational challenges across multiple business units.
- Lead QBRs/EBRs with senior stakeholders, presenting KPI insights, performance trends, and strategic solution recommendations to improve value realization.
- Analyze customer usage, renewal indicators, and health trends to identify risks and expansion opportunities.
- Coordinate cross-functionally with operations, IT, support, and vendor teams to ensure seamless service delivery and customer satisfaction.
Client Operations Account Manager
Insight Enterprises
Orlando
01.2023 - 01.2025
- Managed 178 commercial and global accounts, overseeing onboarding, adoption, value realization, and retention.
- Built customer success plans that increased customer acquisition by 15% and significantly improved long-term retention.
- Delivered QBRs aligning business objectives, adoption metrics, and strategic roadmaps.
- Identified operational gaps and executed process improvements resulting in a 30% increase in efficiency.
- Secured a $19M enterprise deal through detailed analysis, relationship-building, and strategic alignment with executive stakeholders.
- Awarded Summit Club (2023) for exceeding performance and customer success targets.
Client Operations Specialist Sr
Insight Enterprises
Tampa
01.2016 - 01.2023
- Led enterprise onboarding processes and lifecycle support, ensuring seamless implementation and early-stage customer adoption.
- Analyzed onboarding workflows and implemented improvements that reduced deployment time by 20%.
- Collaborated across technical, support, and leadership teams to optimize customer satisfaction and service delivery.
Account Executive
Insight Enterprises
Austin
01.2015 - 01.2016
- Managed diverse customer portfolios across technology and CX solutions, identifying new opportunities and expanding client relationships.
- Achieved 15% growth in new customer acquisition through targeted outreach and solution-based selling.
- Recognized as HP Top Seller - Q3 2015.
Banquet Sales Manager
Max's Wine Dive
Austin
01.2013 - 01.2015
- Managed full lifecycle customer experience for corporate clients, from initial consultation to event execution.
- Implemented workflow improvements that reduced setup time by 20%.
- Trained team members on service standards and event execution procedures.
Education
AS - Business
Trident Technical College
North Charleston, SC01.2001
AAS - Culinary Arts
Johnson & Wales University
Charleston, SC01.1999
Skills
- Salesforce
- Customer relationship management
- Solutions selling
- CRM Platforms
- CX Analytics Tools
- Microsoft Office
- Google Workspace
- Software implementation
- Effective communication
- Persuasive communication expertise
Additional Information
Salesforce, CRM Platforms, CX Analytics Tools, Microsoft Office, Google Workspace, Volunteer at local organizations and community events.
Timeline
SR Facilities Solutions Account Manager
Staples
01.2025 - Current
Client Operations Account Manager
Insight Enterprises
01.2023 - 01.2025
Client Operations Specialist Sr
Insight Enterprises
01.2016 - 01.2023
Account Executive
Insight Enterprises
01.2015 - 01.2016
Banquet Sales Manager
Max's Wine Dive
01.2013 - 01.2015
AS - Business
Trident Technical College
AAS - Culinary Arts
Johnson & Wales University