Janessa santillanes
Humble,TX
Summary
Customer-focused professional skilled in delivering exceptional service and enhancing client satisfaction. Committed to health and safety compliance, with a strong emphasis on attention to detail. Proven experience in server and customer service roles, ensuring positive guest experiences and fostering loyalty.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Server
Los Cucos Mexican Cafe
Kingwood, Texas
01.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Adhered to health safety guidelines while preparing and serving food products, ensuring customer safety and satisfaction.
- Demonstrated enthusiasm for the restaurant's menu and offerings. and knowledge about the restaurant's menu and products.
Customer Service Representative
BRIONES INSURANCE
Houston, Texas
01.2025 - 12.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Addressed client concerns and resolved issues in a timely manner.
- Contacted customers about potential service upgrades, new services and account changes.
Education
GED -
RANDALL HIGH
Richmond, TXSkills
- Dining service techniques
- Food safety practices
- Food safety standards
- Point of sale operation
- Customer service
- Customer orientation
- Attention to detail
- Sanitation practices
- Adaptability to change
- Team member support
- Strong work ethic
Languages
Vietnamese
Limited
Certification
- TWIC
- FOOD HANDLER / TABC
Timeline
Server
Los Cucos Mexican Cafe
01.2026 - Current
Customer Service Representative
BRIONES INSURANCE
01.2025 - 12.2025
GED -
RANDALL HIGH