Gina Broderson
Uniondale,NY
Summary
Proven leader in customer service and store management, notably at Seven Eleven, where I excelled in client relations and Microsoft Office Suite. Leveraged problem resolution and data entry skills to enhance customer satisfaction and streamline operations, consistently exceeding performance metrics. Cultivated a team-oriented environment, driving efficiency and positive outcomes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2024
2024
years of professional experience
Work History
Customer Service Representative
Ferticamycrus
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
NY Metro Chiropractic
01.2020 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing con
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Store Manager
Seven Eleven
03.2015 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Reported issues to higher management with great detail.
Skills
- Customer Service
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Complaint resolution
- Client Relations
- Professional telephone demeanor
- Scheduling
- Product Knowledge
- Paperwork Processing
- Microsoft Office Suite
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
NY Metro Chiropractic
01.2020 - 01.2024
Store Manager
Seven Eleven
03.2015 - 09.2017
Customer Service Representative
Ferticamycrus
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