Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gina Burgess,CEO

Windsor,CA

Summary

Dynamic leader with a proven track record at Kaiser Permanente, adept in complex problem-solving and team leadership. Excelled in enhancing operational efficiency and customer satisfaction, while spearheading marketing strategies and improving service delivery. Skilled in verbal and written communication, achieving significant results without compromising quality.

Overview

27
27
years of professional experience

Work History

Manager, Nursing, Marketing

La Elite Prive
01.2022 - Current
  • Owner, CEO
  • Product and brand developer
  • Marketing, shows,
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Nurse Manager

Kaiser Permanente
01.1998 - 01.2022
  • Managed 75 employees in Sports medicine, Physical Medicine, Employee Health Occupational Medicine. Managed, Nurses, MD's reception, Occ Health Techs and Supervisors During Sonoma County disasters and pandemic managed call centers and Covid clinic. Worked with Sonoma County and City of Santa Rosa to fast track EMS Employer Liaison for Kaiser Permanente. worked on building and maintaining relationships with our employers Managed contracts for City of Santa Rosa and County of sonoma. Created multidepartment workflows to partner with large employers. created Wellness programs for employers. Created Fast track blood bourne pathogen workflow with City and Fire police to bee seen at hospital. Worked as Correctional nurse, passing medication and charting.
  • staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.

Radio Producer

KZST and Jazzy
04.2005 - 01.2010
  • Maximized listener reach by promoting shows via social media platforms and community outreach initiatives.
  • Spearheaded fundraising campaigns in partnership with local businesses and organizations, generating financial support for public radio programming initiatives.
  • Collaborated with on-air talent to develop compelling content, boosting listener retention.
  • Evaluated analytics data regularly to make informed decisions about future programming directions.

Education

Associate of Science - Nursing

SRJC
Santa Rosa, CA
01.2005

Radio Broadcasting Vocational - Radio Broadcasting

Columbia Broadcasting School
Santa Rosa, CA
2003

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Unit Leadership Membership Retention Cost-Effective Service Delivery Critical Thinking Skills HR Policies Marketing Strategies Program Operations Organizational Systems Business Operations Customer Inquiries Safety Policies Performance Improvement Status Updates New Product Information Operational Efficiency Problem Resolution Confidential Records Management Facility Oversight Marketing Campaigns Constructive Feedback Workflow Processes

Languages

Spanish
Professional Working

Timeline

Manager, Nursing, Marketing

La Elite Prive
01.2022 - Current

Radio Producer

KZST and Jazzy
04.2005 - 01.2010

Nurse Manager

Kaiser Permanente
01.1998 - 01.2022

Associate of Science - Nursing

SRJC

Radio Broadcasting Vocational - Radio Broadcasting

Columbia Broadcasting School

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Gina Burgess,CEO