Gina Byrd
Fullerton,CA
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Waste Management where I led in sales for a year. Skilled in Microsoft Office Suite and adept in time management, I excel in high-pressure environments, ensuring customer satisfaction and efficiency. Expertise in communication and problem-solving, I drive results and exceed expectations.
Overview
16
16
years of professional experience
Work History
Customer Service and Reception
Irvine Ranch Water District
Irvine, CA
06.2024 - Current
- Greet all incoming internal and external customers
- Route incoming calls to the appropriate department
- Sort and distribute incoming mail to the appropriate department and contact customers to update mailing addresses
- Order and maintain inventory for Customer Service Department and Information Service departments
- Take telephone, in-person and written requests regarding water and sewer services
- Process temporary construction meter and fire flow applications
- Education customers on the District’s water efficiency programs and educational community events
- Assist with billing inquiries, process payments, apply credits, and cashiering duties
Customer Service and Inside Sales
Waste Management
Commerce, CA
09.2019 - 06.2022
- Assist in high volume call center, help resolve billing correction/disputes, apply credits, create work orders for special large item pick-ups
- Assist setting up new customers trash accounts, assisting cancelling service, moving service to new location, and reinstating service
- Provided quotes for temporary roll off containers via phone and email
- Highest record of sales for 1 year
Emergency Roadside Service Representative
AAA
Long Beach, CA
01.2020 - 05.2020
- Process members request for emergency road service’s needs
- Ensure members are safe, update changes to request, keep member informed on updates, and diffuse high tension situations
- Answer membership questions, process payments, and sign-up new members in system
- Full time and Part time
Dispatcher
Spectrum Cable / Time Warner
El Segundo, CA
12.2016 - 12.2019
- Take 150 to 200 calls per day, assist techs with troubleshooting equipment remotely
- Route management, ensures techs stay productive throughout the day, changing routes as needed throughout day to meet one hour time window
- Calling customers for missed appointment, giving credit in billing system
- Calling customers to reschedule/scheduled appointments
Event Manager
Club Demonstration Services
, CA
02.2009 - 07.2016
- Event Manager duties included: the recruitment, hiring, and supervisor part time staff of 50 employees
- Maintain supply/labors hours budget, scheduling staff, purchasing products, billing vendors, completion / submission of payroll, and conducting merchandise audits
- Various locations in Southern California
Education
Water Distribution -
Santiago Canyon College
12.2025
High School Diploma -
Rubidoux High School
01.2005
Skills
- Time management
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite
Coursework
- FEMA:IS-700.B certification
- FEMA:IS-100.C
Timeline
Customer Service and Reception
Irvine Ranch Water District
06.2024 - Current
Emergency Roadside Service Representative
AAA
01.2020 - 05.2020
Customer Service and Inside Sales
Waste Management
09.2019 - 06.2022
Dispatcher
Spectrum Cable / Time Warner
12.2016 - 12.2019
Event Manager
Club Demonstration Services
02.2009 - 07.2016
Water Distribution -
Santiago Canyon College
High School Diploma -
Rubidoux High School
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