Gina Caddeo

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.

Promoted to Customer Service January 1996

• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.