Gina Caine
Wake Forest,NC
Summary
Proven sales leader with a track record of exceeding targets through strategic relationship building (soft skill) and expert sales management techniques (hard skill). Thrives in high-energy environments, leveraging exceptional organizational and problem-solving skills to drive business growth. Achieved significant sales increases by focusing on customer satisfaction and leveraging tech savviness.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
18
18
years of professional experience
Work History
Sales Representative
1800PACKRAT
02.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Assist customers on a daily basis with placing orders for storage containers for moving and storage needs.
Outside Sales Representative
AT&T
04.2021 - 02.2024
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Developed and implemented strategic marketing plans that drove business growth.
- Utilized effective sales management techniques that tracked leads and converted them into customers.
- Identified opportunities for upselling existing customers on additional products.
- Negotiated and closed deals while delivering exceptional customer services throughout the process.
Customer Service Representative
Progressive
04.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Supported customers by answering questions about policy and coverage while still upselling them on other products and services.
Direct Sales Representative
Spectrum
02.2012 - 04.2019
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Met customers in homes and businesses to discuss and demonstrate products.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Worked in several departments: Customer service, Customer care, Inbound Sales-remote, Mentor Program (SME- taught new hires how to become successful with selling and order entry)
Inbound Sales Representative
CenturyLink
01.2007 - 02.2012
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Became a SME (subject matter expert)- traveled to PA to teach the employees how to maneuver their systems and how to use the sales process while doing so to make sales and become successful with their numbers.
Education
High School Diploma -
Southeast Halifax High School
Halifax, NC05-2003
Skills
- Customer service
- Excellent verbal and written communication skills
- Customer relationship building
- Very Positive/ Team Player
- High Energy
- Sales Driven
- Self Motivated, proactive, flexible
- Exceptional organizational skills
- Problem solving skills
- Entreprenurial Mindset-A Leader
- Tech savvy
Timeline
Sales Representative
1800PACKRAT
02.2024 - Current
Outside Sales Representative
AT&T
04.2021 - 02.2024
Customer Service Representative
Progressive
04.2019 - 04.2021
Direct Sales Representative
Spectrum
02.2012 - 04.2019
Inbound Sales Representative
CenturyLink
01.2007 - 02.2012
High School Diploma -
Southeast Halifax High School
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