Summary
Overview
Work History
Skills
Timeline
Generic

GINA CAMERON

Boston,MA

Summary

Operations and Customer Success leader with 20+ years of experience in attractions, specializing in front-of-house operations, ticketing systems, and SaaS implementations. Brings a unique blend of operator experience (Boston Harbor Cruises, at the time the largest privately owned cruise company in the U.S.) and technology expertise (RocketRez) to drive guest experience, revenue, and efficiency improvements for waterparks and seasonal attractions. Recognized for building executive trust, translating operational needs into scalable solutions, and delivering seamless launches.

Overview

23
23
years of professional experience

Work History

Customer Success Manager • Implementation Manager

RocketRez
01.2022 - Current
  • Advised 30+ waterparks, aquariums, zoos, and leisure tour operators on FOH operations, revenue workflows, and guest experience.
  • Lead end-to-end onboarding: database setup, configuration, staff training, User Acceptance Testing (UAT), and go-live support.
  • Collaborated with cross-functional teams to address customer needs and drive solutions.
  • Conduct onsite visits pre-launch and provide hands-on support during client go-lives.
  • Redesign ticketing, POS, and reporting processes to align software capabilities with business goals.
  • Deliver trainings and develop SOPs for FOH operations, cash handling, and reconciliation.
  • Build executive-level partnerships; influence client roadmaps and identify growth opportunities.

Account Executive / Solutions Engineer

RocketRez
01.2019 - 01.2022
  • Ranked #1 in revenue contribution by delivering consultative, solutions-focused sales.
  • Served as Solutions Engineer, gathering requirements, designing workflows, and configuring demo environments.
  • Managed full sales cycle: discovery, demos, proposals, contract negotiations, and executive stakeholder alignment.
  • Built strong trust with operators that ensured seamless transition into implementation and success.

Administrative Director (Multi-Hat Role)

Boston Harbor Cruises (BHC)
01.2005 - 01.2019
  • Led front-of-house operations, guest services, IT systems, and partner contracts for the largest privately owned cruise company in the U.S., serving 2.5M annual passengers.
  • Controlled daily revenue across 100+ tills per day, ensuring accurate cash management, deposits, and reconciliation tied to $20M+ in annual ticket sales.
  • Maintained and optimized IT infrastructure, including 6 servers, 75+ POS/admin terminals, and 9 interconnected locations requiring continuous network reliability.
  • Improved collaboration and reporting accuracy by aligning communication processes between Operations, Sales, and Finance.
  • Partnered directly with the CEO and President on strategic projects, supporting expansion from 15 to 50+ vessels, including 8 commuter ferries and 20+ offerings across leisure cruises, private events, and water taxis.
  • Implemented new administrative systems and procedures, streamlining office processes and saving an estimated 15+ hours per week in manual work.

Director of Guest Services

Boston Harbor Cruises (BHC)
07.2002 - 01.2005
  • Hired, trained, and managed guest services teams averaging ~60 employees annually; drove throughput on high-volume days.
    Maintained ticketing and website systems, ensuring accurate schedules and clear guest communications.
  • Developed a concierge commission program supporting ~200 active concierges; handled escalated guest issues to maintain service quality.
  • Streamlined guest feedback processes, identifying trends and implementing improvements to enhance service.
  • Collaborated cross-functionally with Operations, Sales, and IT to ensure seamless execution during peak seasons.
  • Reduced guest wait times in both the phone center and in-person transactions by ~30 minutes during peak periods through optimized staffing and scheduling.

Skills

  • Front-of-House Operations
  • Cash Handling & Reconciliation
  • Ticketing & POS Systems
  • SaaS Implementation
  • Attractions Operations Consulting
  • Project Management
  • Staff Training & SOPs
  • Partner Contracts & Relationships
  • Process Improvement
  • Executive Stakeholder Management
  • Revenue growth

Timeline

Customer Success Manager • Implementation Manager

RocketRez
01.2022 - Current

Account Executive / Solutions Engineer

RocketRez
01.2019 - 01.2022

Administrative Director (Multi-Hat Role)

Boston Harbor Cruises (BHC)
01.2005 - 01.2019

Director of Guest Services

Boston Harbor Cruises (BHC)
07.2002 - 01.2005

Similar Profiles

CREATE PROFILE