Gina Capovilla

I stayed at home while my husband worked to assure the kids were taken care of. They are getting older and more independent so I have decided to rejoin the workforce.

• Contributed to a positive learning environment by identifying areas for improvement in the physical layout of classrooms or outdoor spaces based on observational research data collected from daily interactions with children.
• Promoted healthy eating habits by assisting with meal preparation and encouraging children to make nutritious choices during snack times.
• Assisted with the planning and implementation of special events such as holiday celebrations or parent-teacher conferences, enhancing community engagement.
• Assisted with the development of individualized care plans for each child, addressing specific needs and promoting growth.
• Contributed to improved parent satisfaction by maintaining open communication channels and providing regular updates on their child''s progress.
• Ensured compliance with safety protocols in all aspects of the facility, including cleanliness standards and emergency procedures implementation.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.