Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Cerciello

Hawthorne

Summary

TIPS certified, Serv Safe management certification, bartender license, personal banking experience. General Manager, with extensive client relationships. Experience in problem resolution and collaboration, successfully transitioning to cloud-based solutions for improved data management. Committed to high employee morale and continuous improvement.

Overview

2026
2026
years of professional experience

Work History

General Manager

Grinn
  • Supervised diverse team to maintain a positive work environment and high employee morale.
  • Designed and executed strategies that boosted sales and profitability.
  • Built lasting relationships with clients, vendors, and partners for sustainable success.
  • Directed operations to achieve consistent year-over-year growth through strategic planning.
  • Executed policies to streamline operations effectively.
  • Negotiated favorable contracts with suppliers, reducing costs while ensuring quality.
  • Promoted continuous improvement initiatives enhancing overall operational performance.
  • Facilitated transition to cloud-based solutions, improving data management and security.

Catering Manager

Grinn
01.2017 - Current
  • Executed management of various events such as weddings and corporate gatherings, surpassing client expectations.
  • Trained and hired both permanent and temporary staff for effective team performance.
  • Oversaw catering schedules, food orders, and comprehensive event planning.
  • Collaborated with event planners to finalize floor arrangements and catering details.

Event Manager

Grinn
01.2017 - Current
  • Negotiated vendor contracts and managed budgets to maximize cost efficiency for events.
  • Applied efficient project management strategies to enhance event planning workflows.
  • Developed unique event themes that captivated attendees and enhanced experiences.
  • Coordinated logistics related to event planning, booking, and promotion.

Server Supervisor

Grinn
01.2017 - Current
  • Enhanced guest service by training new servers in company policies and procedures.
  • Maintained security and accuracy in cash transactions with strong attention to detail.
  • Successfully addressed customer complaints, fostering loyalty and positive dining experiences.
  • Utilized upselling techniques and in-depth menu knowledge to drive sales growth.
  • Managed staff scheduling to ensure optimal coverage without compromising service quality.

Bartender Shift Manager

Grinn
01.2017 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.

Education

Delaware Valley
Milford, PA

Associate of Business Administration -

Kaplan University
Online Certification

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Collaboration
  • Multi-tasking

Timeline

Catering Manager

Grinn
01.2017 - Current

Event Manager

Grinn
01.2017 - Current

Server Supervisor

Grinn
01.2017 - Current

Bartender Shift Manager

Grinn
01.2017 - Current

General Manager

Grinn

Delaware Valley

Associate of Business Administration -

Kaplan University

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Gina Cerciello