Gina Charles-Ivory
Evanston,IL
Summary
Customer Service Representative with 23 years of providing solutions to both internal and external customers. Effective at anticipating and accommodating customer needs with friendly and enthusiastic support. Commended for multitasking abilities and providing top-notch service to both internal and external customers. Comfortable understanding of the Applications for a Desktop Support Analyst would need to do.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Test Supervisor
Curion
03.2021 - 05.2023
- Test Operations for Branded Companies for consumer survey testing use.
- Managed Brand Client deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Trained new staff members on company policies and procedures.
- Directing of setting-up of testing area / break-down of testing areas.
- Good Communication skills and able to work in groups effectively.
- Excellent organizational skills with a particular focus upon managing details.
Outstanding listening and communication skills—both written and oral. - Ability to multi-task and work in a fast-paced environment
- Offered product samples, answered questions and helped consumers with survey.
Representative 2; IT Support (Help Desk )
Comcast Corporation
05.1995 - 06.2018
- Assisted internal Employees with creating profiles so they could begin their employment.
- Managed wide variety of customer service and administrative tasks to resolve External customer issues quickly and efficiently.
- Assisted VCAE Employees remote repairing of applications on terminals.
- Assisted VDI Employees remote repairing of applications on terminals.
- Assist in various telecom processing such as voicemail reset and eFax creation
- Assisted in setting up courtesy service for internal employees as they got hired
- Assisted with varies internal project to make processing easier
- Verified data integrity and accuracy.
- Assisted various business groups with document organization and dissemination during acquisitions.
- Entered details such as payments, account information and call logs into the computer system.
- Designed, developed and tested embedded software applications for use in the for example: helpdesk portal for troubleshooting.
- Analyzed departmental documents for appropriate distribution and filing.
- Responded to internal customer requests via telephone and email.
Caregiver/office Assistance
Baby Toddler Nursery
06.1990 - 05.1995
- Maintained accurate accounting of tuition and operating reports.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Education
High School Diploma - undefined
St Scholastica
Chicago, IL1991
Skills
- Data entry
- Client assessment and analysis
- Data management
- User interface understanding
- Process implementation
- Strong verbal communication
- Communication skills to placate clients
- Ability to assist with Win XP, 7, and 10
- Understanding of standard MS Office application
Certification
Windows 10 Fundamental for IT Pros (Lynda.com)
ITIL Foundations Certificate (Lynda.com)
Putting ITIL into Practice: Problem Management Techniques (Lynda.com)
Business Etiquette: Phone, Email, and Text (Lynda.com)
Virtualizing desktop computers (Lynda.com)
Project Management Fundamentals (Lynda.com)
Leading Projects (Lynda.com)
Communication Tips (Lynda.com)
Professional Networking (Lynda.com)
Managing Technical Projects (Lynda.com)
Critical Thinking (Lynda.com)
Leading and Working in Teams (Lynda.com)
Data Visualization for Data Analysts (Lynda.com)
PowerShell Fundamentals (Lynda.com)
Additional Information
References:
Nic Ellish Director Test Operation Curion 847-606-3680
Janet Mcdonald IT Manager at Comcast 224-229-6820
Elizabeth Tisdahl Former Major City of Evanston 847-864-0227
Timeline
Test Supervisor
Curion
03.2021 - 05.2023
Representative 2; IT Support (Help Desk )
Comcast Corporation
05.1995 - 06.2018
Caregiver/office Assistance
Baby Toddler Nursery
06.1990 - 05.1995
High School Diploma - undefined
St Scholastica
Similar Profiles
Jonathan EsquivelJonathan Esquivel
Customer Service Representative at CurionCustomer Service Representative at Curion
DEBASISH NAYAKDEBASISH NAYAK
Coordinator at Curion Education Pvt LtdCoordinator at Curion Education Pvt Ltd
Anne PenrodAnne Penrod
Customer Service Specialist at JCC Enterprises LLC Dba JilzarahCustomer Service Specialist at JCC Enterprises LLC Dba Jilzarah