Gina Clusiau
Cook,MN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Office Manager
Tromco Electric, LLC
03.2024 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Reduced outstanding accounts receivable balances by diligently following up on overdue invoices.
- Maintained accurate financial records with thorough documentation, including invoices, receipts, and payments.
- Achieved timely payment of vendor invoices through meticulous tracking and organization.
Mail Processing Clerk
US Postal Service
01.2021 - 09.2023
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
Office Manager
IBEW Local Union 294
03.2010 - 12.2020
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Patient Scheduling Coordinator/Health Unit Coordinator
Fairview Range Health Services
08.2007 - 05.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Verified insurance coverage and obtained pre-authorizations.
- Streamlined appointment scheduling process, resulting in improved patient satisfaction and reduced wait times.
Education
Medical Coding Certification
AAPC
Online EducationAssociate of Arts - Medical Secretary Program
Hibbing Community College
HibbingHigh School Diploma -
Nashwauk-Keewatin High School
Nashwauk, MNSkills
- Customer service
- Problem-solving skills
- Patient confidentiality
- Professionalism and ethics
- Office administration
- Data entry proficiency
- Appointment scheduling
- Clear oral/written communication
- Billing
- HIPAA compliance
- Patient scheduling
- Payroll processing
Timeline
Office Manager
Tromco Electric, LLC
03.2024 - Current
Mail Processing Clerk
US Postal Service
01.2021 - 09.2023
Office Manager
IBEW Local Union 294
03.2010 - 12.2020
Patient Scheduling Coordinator/Health Unit Coordinator
Fairview Range Health Services
08.2007 - 05.2013
Medical Coding Certification
AAPC
Associate of Arts - Medical Secretary Program
Hibbing Community College
High School Diploma -
Nashwauk-Keewatin High School
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