Gina Coffman
Porterdale,USA
Summary
Quality professional with extensive experience in Quality Management Systems. Solid team player with proven skill in establishing rapport with employees. Motivated to maintain customer satisfaction and contribute to company success.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Quality Manager
Bard Manufacturing
Madison, Georgia
06.2023 - 08.2024
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Trained and developed employees in effort to contribute to overall professional growth.
- Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
- Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
- Managed internal audit program, identifying non-conformances and leading corrective action plans.
- Coordinated with cross-functional teams to ensure product compliance with quality standards and customer requirements.
- Represented the company in external audits, demonstrating the effectiveness of the quality management system.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided coaching and guidance to employees for improving their performance.
Quality Engineer
Bard Manufacturing
Bryan, Ohio
11.2018 - 06.2023
- Responsibilities include: Supporting the plant quality system initiatives through ISO9001 audits, organize and lead layered process audit process, nonconforming material systems and lead the SLP process
- Improve key quality metrics involving manufacturing and customers
- Develop, implement and maintain programs for identifying, collecting, analyzing, and reporting quality and reliability data, and interpreting results or trends
- Implement and Lead Lean Six Sigma projects
- Perform data analysis to provide pertinent reports in support of improvements
- Utilize problem solving methods in solving customer and internal quality issues
- Develop training and train individuals from all departments on the 8D process
Quality Systems Engineer
CK Technologies
Montpelier, Ohio
04.2016 - 11.2018
- Responsibilities included: Responsible for facilitating internal and external audits verifying compliance to ISO/IATF standards, core tools, and customer specific requirements
- Assists in maintaining the effectiveness and integrity of the Business Operating System through the support of quality-related processes that impact the BOS, customer satisfaction, and continual improvement
- Key focus on use and improvements of MQ1 software as well as integration with MODS and other internal systems
- Trains and coaches employees on use of MQ1
- Member of Contributions Committee and JA volunteer
- Perform safety observation audits
Quality Engineer
CK Technologies
Montpelier, Ohio
04.2016 - 11.2018
- Responsibilities included: Address internal and customer quality issues
- Initiate and lead 8D teams to resolve issues and report progress internally and to customer
- Work with all internal departments to improve processes
- Update FMEA’s, Control Plans and other process/product related documentation in reaction to concerns
- Visit customers on a proactive basis and in reaction to problem follow-up and resolution
- Establish and maintain good working relationships with customer quality, production and engineering representatives
- Complete containment activities, implementing 3rd party as required
- Organize all IATF16949, ISO9001 and ISO14001 internal audit activities and corrective action follow-up
- Train internal auditors as applicable
- Work with external audit company personnel during audit activities
- Perform safety observation audits
- Member of Contributions Committee and JA volunteer
Quality Systems Coordinator
Kamco Industries
West Unity, Ohio
11.1999 - 05.2011
- Responsibilities included: Coordinate all Quality Systems in the plant (including TS16949 and Honda required systems)
- Lead internal audit team and coordinate all internal audits
- Rewrite and originate operating instructions as necessary
- New hire training
- Work with senior management on miscellaneous financial reports
- Lead contact for corporate and customer quality systems
- Assist with 8D and 5P reports
- Assist in nonconformance corrective actions
- Lead Quality Circle program
- Supervise clerical pool
- Assist with new model documentation
Quality Coordinator
Kurdziel Industrial Coatings Co.
Wauseon, Ohio
11.1997 - 11.1999
- Responsibilities included: Senior Quality employee responsible for quality
- Supervision of Quality Technicians
- Ensure compliance with the ISO-9000 standards
- Customer problem resolution and proactive visitations
QS-9000 Coordinator
ITT Automotive
Archbold, Ohio
06.1987 - 11.1997
- Responsibilities included: Coordinate all QS-9000 activities in the plant
- Lead internal audit team and coordinate all internal audits
- Rewrite and originate operating instructions as necessary
- Employee training
- Work with manufacturing supervisors on procedure conformance
- Operation of CMM to certify contour gages
- Oversee system for calibration of gages
Process Auditor
ITT Automotive
Archbold, Ohio
06.1987 - 11.1997
- Responsibilities included: Perform audits of the manufacturing processes to assure procedures are present, correct and being correctly adhered to
- Rewrite and originate operating procedures when necessary
- Work with floor supervisors to help in procedure conformance
- Employee training
- Work with manufacturing on customer quality concerns
- Perform audits to assure plant conformance to customer requirements
- Prepare display boards
- Customer proactive and problem visits
- Operation of CMM to certify contour gages
- QA sign-off of new bender tooling
- Work with Fixture Building Department and Maintenance on Preventative Maintenance procedures and upkeep
- Train all hourly employees on QS-9000 system
- Oversee system for calibration of snap gages
- Miscellaneous duties as assigned
Production/Engineering Clerk
ITT Automotive
Archbold, Ohio
06.1987 - 11.1997
- Responsibilities included: Secretarial duties for Plant Superintendent and production supervisors
- Plant newsletter editor
- Computer training
- Compile production reports
- Calculate employee efficiencies
- Generate FMEAs and Control Plans
- Keep overtime records as required by Labor Agreement
- Assist Industrial Engineer in compiling customer required packaging data, product and process costing and special projects
- Maintain an accurate parts database and employee database
- Generate and implement process sheet changes
- New employee training
- Fill in for Tool Crib Supervisor
- Special projects for Plant Manager
Data Processing Clerk
ITT Automotive
Archbold, Ohio
06.1987 - 11.1997
- Responsibilities included: Enter labor production into computer system
- Inventory tracking
- Generate production reports
- Various clerical duties
Part-Time Engineering Clerk
ITT Automotive
Archbold, Ohio
06.1987 - 11.1997
- Responsibilities included: Produce FMEAs and Control Plans
- Various clerical duties
Education
Job specific training - Industrial Electricity, HVAC, Lean Six Sigma Green Belt
Northwest State Community College
Archbold, Ohio01.2020
ADN -
Northwest State Community College
Archbold, Ohio05.2015
Associate in Applied Business Degree - Business Management, Office Management
Northwest Technical College
Archbold, Ohio07.1987
Microbiology -
Miami University
Oxford, Ohio05.1983
Business Administration -
Defiance College
Defiance, OhioSkills
- Operation Monitoring
- SOP Development
- Document Management
- Customer Satisfaction
- Quality processes
- Corrective Actions
- Quality Management Systems
- Analytical mindset
- Internal Auditing
- Problem-solving abilities
Certification
- ASQ CQE
- Lean Six Sigma Green Belt
Accomplishments
- President's Employee of the Year Award February, 2023
Timeline
Quality Manager
Bard Manufacturing
06.2023 - 08.2024
Quality Engineer
Bard Manufacturing
11.2018 - 06.2023
Quality Systems Engineer
CK Technologies
04.2016 - 11.2018
Quality Engineer
CK Technologies
04.2016 - 11.2018
Quality Systems Coordinator
Kamco Industries
11.1999 - 05.2011
Quality Coordinator
Kurdziel Industrial Coatings Co.
11.1997 - 11.1999
QS-9000 Coordinator
ITT Automotive
06.1987 - 11.1997
Process Auditor
ITT Automotive
06.1987 - 11.1997
Production/Engineering Clerk
ITT Automotive
06.1987 - 11.1997
Data Processing Clerk
ITT Automotive
06.1987 - 11.1997
Part-Time Engineering Clerk
ITT Automotive
06.1987 - 11.1997
Job specific training - Industrial Electricity, HVAC, Lean Six Sigma Green Belt
Northwest State Community College
ADN -
Northwest State Community College
Associate in Applied Business Degree - Business Management, Office Management
Northwest Technical College
Microbiology -
Miami University
Business Administration -
Defiance College
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