GINA COLEMAN
Charlotte,NC
Summary
Versatile and dynamic, with a proven track record at G2 Secure Staff LLC, I excel in people-oriented leadership and proficient computer skills. Spearheaded training programs, enhancing team efficiency and operational safety. Adept at cross-functional team supervision and problem-solving, I consistently achieve company objectives through effective communication and flexibility.
Overview
31
31
years of professional experience
Work History
Station Trainer – Supervisor
G2 Secure Staff LLC
Charlotte, North Carolina
01.2017 - Current
- Coordinate, implement and instruct the Below the wing curriculum for new hire onboarding and training courses
- Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies
- Maintain oversight for operational issues relating to performance and safety
- Maintain oversight of aircraft security procedures
- Actively participate and ensure implementation of the Safety Management System
- Applied strong leadership talents and problem-solving skills to maintain team efficiency
- Assist with organizing workflows to meet any daily demand
- Push back Instructor
- APU and tow instructor
Performance Supervisor Trainer
DAL Global Services
Charlotte, NC
08.2009 - Current
- Responsible for the training and implementing processes and procedures of Delta Airlines and Delta Connection carriers for all contracts under wing operation to include, security, safety and scheduling of all OJT
- Responsible for supervising the mentor program and safety of over 100 personnel to Delta and FAA standards
- Security Supervisor for Charter Program handling NFL, NBA and college sport teams
- Responsible for monthly Corrective Action Report, auditing of staff training records
- Create reports to present observations and findings to manager
- Observe and report any unsafe hazardous conditions to proper authority
- Responsible for coaching, counseling and developing of Ramp Agents and Lead Agents
- Performed quality assurance service audits to conform to client procedures
- Adhered to company policies and procedures and participated in achievement of company objectives
- Monitored and maintained schedules to include employees and flights
- Performed and supervised ramp/operation activities during IROP irregular operations
- Ensured compliance with all Federal, State, Local and foreign regulations
Direct Care Residential Counselor
New Hope Carolinas
Rock Hill, SC
01.2015 - 01.2017
- Supervised emotionally disturbed children and/or adolescents within a therapeutic residential milieu
- Maintained an awareness of the whereabouts of all residents under my care by providing constant supervision, regular rounds and resident counts throughout the shift
- Assisted in the management of aggressive residents as needed, using only de-escalation and behavior management techniques approved by New Hope Treatment Centers
- Assisted in the coordination of therapeutic activities, completion of resident activities including hygiene, chores and journaling
- Provided timely and accurate shift notes to the shift supervisor of resident behavior and interventions provided and their effectiveness during the shift, using the format approved by New Hope Treatment Centers
Operations Agent / Local Trainer
Delta Global Services
Charlotte, NC
06.2006 - 08.2009
- Responsible for Load planning for Delta Airlines ranging from regional jets to 757's
- Prepare aircraft load report, load instructions and NOTOC (Notice to the Aircraft Commander)
- Send Load messages to downline stations
- Prepare documentation for inbound/outbound flights
- Solved practical problems and dealt with a variety of concrete variables in situations where limited standardization exist
- Operate airline computer systems
- Monitored aircraft using radar, computer equipment or visual references
- Maintain accurate training records and files for all current employees
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual
- Responsible for training, safety and performance evaluations of personnel to FAA and Delta standards
- Performed dual role as the operations agent and Local Trainer for Delta and Continental Airline contracts
Ramp Agent
Delta Global Services
Charlotte, NC
01.2006 - 06.2006
- Responsible for timely upload and download of Delta and Continental airlines baggage mail and freight
- Self-manage in fast paced ramp environment
- Maintained ability to lift up to 70lbs
- Complete required documentation for each carrier
- Operated GSE (Ground Support Equipment)
- Brake rider for Mainline and Regional aircraft
Program Coordinator
Eastend Disabilities Associates
Riverhead, NY
03.2003 - 07.2005
- Coordinate all aspects of life in the group home
- Advocate for the residents (Inform of rights re: American Disabilities Act)
- Ensure that the residents complete daily personal care routines
- Review medical needs of residents; schedule appointments with medical providers and refill all consumer prescriptions as needed
- Monitor food preparation, ensuring that meals are properly prepared in accordance with established standards
- Order food and other supplies as needed on a regular basis, manage to a budget
- Monitor visitations
- Attend scheduled meetings (e.g
- IPP’s)
- Implement behavior programs
- Responsible for overall administration of resident programs, which I planned and monitored staff implementing to meet individual needs and goals of clients in the areas of Speech / communication, physical therapy, occupational therapy and recreation/leisure
- Assist with selecting and hiring new employees according to all company Policy and Procedures
- Assist with employee evaluations
- Train and assure fire drills are run on each shift on a monthly basis
- Direct and supervise all activities of direct care staff
- Schedule training sessions for staff; conduct staff meetings regularly
Group Home Manager (Male Crisis House)
Independent Group Home Living
East Moriches, NY
04.1994 - 03.2003
- Communicate and interface with various groups and individuals (e.g
- Supervisor, subordinates, physicians, nurses, consultants, neighbors, residents, families of residents, etc)
- Manage individual records and ensure that documentation by staff is correct and meets guidelines
- Receive, review, process, file and submit a variety of documents and reports (e.g
- Personnel information, visitation/contact sheets, goals, progress notes, daily data collection sheets, etc)
- Able to be on-call (via pager) 24 hours per day, 7 days per week to assist staff with emergency situations
- Oversee overall cleanliness of facility and environment
- Ensure medication certified personnel are present at all times
- Adhere to the principles of the company training curriculum
- Abide by, enforce and participate in the implementation and ongoing oversight of all safety standards and regulations
- Receive, review, process, file and submit a variety of documents and reports information, visitation/contact sheets, goals, progress notes, daily data collection sheets, etc)
- Able to be on-call (via pager) 24 hours per day, 7 days per week to assist staff with emergency situations
- Oversee overall cleanliness of facility and environment
- Ensure medication certified personnel are present at all times
Education
Undergraduate Studies -
Mars Hill College
05.1979
High School Diploma -
New Bern High
01.1978
Skills
- Proficient computer skills
- Document Creation
- Familiarity with Microsoft Word
- Google Docs
- Excel spreadsheets
- Presentations
- Email communication
- People-oriented leadership
- Cross-functional team supervision
- Active listening skills
- Clear communication skills
- Sharp problem solver
- Team player
- Flexible to work variable hours
Certifications And Education
- Delta Climbers Club Award, 2015
- Undergraduate Studies, Mars Hill College, 08/1978, 05/1979
- High School Diploma, New Bern High, 1978
Affiliations
- Delta Climbers Award
Timeline
Station Trainer – Supervisor
G2 Secure Staff LLC
01.2017 - Current
Direct Care Residential Counselor
New Hope Carolinas
01.2015 - 01.2017
Performance Supervisor Trainer
DAL Global Services
08.2009 - Current
Operations Agent / Local Trainer
Delta Global Services
06.2006 - 08.2009
Ramp Agent
Delta Global Services
01.2006 - 06.2006
Program Coordinator
Eastend Disabilities Associates
03.2003 - 07.2005
Group Home Manager (Male Crisis House)
Independent Group Home Living
04.1994 - 03.2003
Undergraduate Studies -
Mars Hill College
High School Diploma -
New Bern High
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