Gina Constantinople
Mt Vernon,NY
Summary
Detail-driven operations specialist with 15+ years of experience streamlining administrative workflows, elevating customer service, and driving efficiency across healthcare, automotive, and retail environments. Known for mastering complex systems—from multi-line switchboards to insurance portals—and delivering results in high-volume, fast-paced settings. Whether coordinating appointments, managing inventory, or processing authorizations, I bring precision, adaptability, and a proactive mindset to every task. I thrive on turning operational chaos into clarity—and making every interaction count.
Overview
20
20
years of professional experience
Work History
Authorization Specialist
Breathe Free Sinus and Allergy Centers
01.2020 - 01.2025
- Supported a multi-location sinus and allergy practice requiring timely radiology authorization across international offices.
- Managed insurance authorizations and ensured accurate updates to patient records.
- Submitted radiology requests to expedite approvals and resolve documentation issues.
- Reviewed 150+ patient charts daily for completeness and eligibility.
- Uploaded authorization statuses into Advanced MD HER for clinical visibility.
- Reduced turnaround times and improved patient scheduling.
- Achieved 98% accuracy in documentation, supporting audit readiness.
Multi-Line Communications & Cash Operations Associate
Toyota of Greenwich
01.2015 - 01.2020
- High volume dealership required seamless customer communication and accurate payment processing.
- Managed incoming calls, directed inquiries, and handled daily cashier responsibilities.
- Operated multi-line phone system and routed calls to appropriate departments.
- Processed customer payments and closed repair orders with precision.
- Managed daily email and mail communications for dealership operations.
- Enhanced customer experience through efficient communication and service.
- Supported smooth financial reconciliation and operational flow.
Retail Transactions & Team Lead
CVS
01.2005 - 01.2015
- Busy retail pharmacy required strong leadership to manage inventory, staff and financial operations.
- Oversaw cashier team, merchandise control and daily financial settlements.
- Managed inventory and ensured merchandise accuracy across departments.
- Scheduled staff shifts and led a team of cashiers during peak hours.
- Reconciled safe and drawer balances at the conclusion of each shift.
- Maintained consistent inventory levels and minimized shrinkage.
- Fostered a dependable cashier team with strong customer service performance.
Education
High School Diploma -
Mt. Vernon High School
Mt. Vernon06.2002
Skills
- Organization and time management
- Clear, professional communication
- Accuracy in documentation
- Adaptability and multitasking
- Risk Mitigation Strategy
- Proactive Problem-solving
- Advanced MD PM&EHR
- Microsoft Excel & Google Drive
- Purview imaging platform
Insurance portals – Carelon, Evicore, UnitedHealthcare HealthHelp Humana, Availty
Timeline
Authorization Specialist
Breathe Free Sinus and Allergy Centers
01.2020 - 01.2025
Multi-Line Communications & Cash Operations Associate
Toyota of Greenwich
01.2015 - 01.2020
Retail Transactions & Team Lead
CVS
01.2005 - 01.2015
High School Diploma -
Mt. Vernon High School
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