Gina Constantinople
Mt Vernon,NY
Summary
Detail-driven operations specialist with 15+ years of experience streamlining administrative workflows, elevating customer service, and driving efficiency across healthcare, automotive, and retail environments. Known for mastering complex systems—from multi-line switchboards to insurance portals—and delivering results in high-volume, fast-paced settings. Whether coordinating appointments, managing inventory, or processing authorizations, I bring precision, adaptability, and a proactive mindset to every task. I thrive on turning operational chaos into clarity—and making every interaction count.
Overview
20
20
years of professional experience
Work History
Authorization Specialist
Breathe Free Sinus and Allergy Centers
Washington, DC
01.2020 - 01.2025
- Supported a multi-location sinus and allergy practice requiring timely radiology authorization across international offices.
- Managed insurance authorizations and ensured accurate updates to patient records.
- Submitted radiology requests to expedite approvals and resolve documentation issues.
- Reviewed 150+ patient charts daily for completeness and eligibility.
- Uploaded authorization statuses into Advanced MD HER for clinical visibility.
- Reduced turnaround times and improved patient scheduling.
- Achieved 98% accuracy in documentation, supporting audit readiness.
Multi-Line Communications & Cash Operations Associate
Toyota of Greenwich
Greenwich, CT
01.2015 - 01.2020
- High volume dealership required seamless customer communication and accurate payment processing.
- Managed incoming calls, directed inquiries, and handled daily cashier responsibilities.
- Operated multi-line phone system and routed calls to appropriate departments.
- Processed customer payments and closed repair orders with precision.
- Managed daily email and mail communications for dealership operations.
- Enhanced customer experience through efficient communication and service.
- Supported smooth financial reconciliation and operational flow.
Retail Transactions & Team Lead
CVS
Scarsdale, NY
01.2005 - 01.2015
- Busy retail pharmacy required strong leadership to manage inventory, staff and financial operations.
- Oversaw cashier team, merchandise control and daily financial settlements.
- Managed inventory and ensured merchandise accuracy across departments.
- Scheduled staff shifts and led a team of cashiers during peak hours.
- Reconciled safe and drawer balances at the conclusion of each shift.
- Maintained consistent inventory levels and minimized shrinkage.
- Fostered a dependable cashier team with strong customer service performance.
Education
High School Diploma -
Mt. Vernon High School
Mt. Vernon06.2002
Skills
- Organization and time management
- Clear, professional communication
- Accuracy in documentation
- Adaptability and multitasking
- Risk Mitigation Strategy
- Proactive Problem-solving
- Advanced MD PM&EHR
- Microsoft Excel & Google Drive
- Purview imaging platform
Insurance portals – Carelon, Evicore, UnitedHealthcare HealthHelp Humana, Availty
Timeline
Authorization Specialist
Breathe Free Sinus and Allergy Centers
01.2020 - 01.2025
Multi-Line Communications & Cash Operations Associate
Toyota of Greenwich
01.2015 - 01.2020
Retail Transactions & Team Lead
CVS
01.2005 - 01.2015
High School Diploma -
Mt. Vernon High School