Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Gina Cox

League City,TX

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Woman’s Health Customer Experience Agent

NATERA Co.
Remote, TEXAS
01.2024 - Current
  • Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region
  • Patient contact and health information and Physician and Clinic information
  • Billing information or medical insurance information requested tests to be processed
  • Supports Sales team processing the following account requests: Account Set Up forms, Placing kit orders, Processing orders for pre-filled requisitions, Tracking International orders
  • Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results reports
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verifications
  • Direct or escalate requests and unresolvable issues as needed
  • Manage customers' accounts, document all customer interactions, communications, actions taken, and follow-ups
  • Familiarity with all genetic tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers
  • Set appointments for genetic counseling and mobile phlebotomy
  • Assists with mentoring and training new employees
  • Other duties may be assigned to meet business needs
  • This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job

Sr. Certified Medical Assistant

HOUSTON METHODIST
NASSUA BAY, TEXAS
12.2017 - 01.2024
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Authorize drug refills and provide prescription information to pharmacies
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Prepare and administer medications as directed by a physician
  • Show patients to examination rooms and prepare them for the physician
  • Explain treatment procedures, medications, diets, or physicians' instructions to patients
  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
  • Perform routine laboratory tests and sample analyses
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

Certified Medical Assistant

WOMEN, MD
WEBSTER, TEXAS
09.2017 - 12.2017
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Authorize drug refills and provide prescription information to pharmacies
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Prepare and administer medications as directed by a physician
  • Show patients to examination rooms and prepare them for the physician
  • Explain treatment procedures, medications, diets, or physicians' instructions to patients
  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
  • Schedule appointments for patients.

Certified Medical Assistant

WOODLAND'S WOMEN'S CARE
THE WOODLANDS, TX
01.2015 - 09.2017
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Authorize drug refills and provide prescription information to pharmacies
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Prepare and administer medications as directed by a physician
  • Show patients to examination rooms and prepare them for the physician
  • Explain treatment procedures, medications, diets, or physicians' instructions to patients
  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
  • Perform routine laboratory tests and sample analyses
  • Contact medical facilities or departments to schedule patients for tests or admission
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
  • Schedule appointments for patients
  • Inventory and order medical, lab, or office supplies or equipment.

Scheduler/ Planner Asst.

NOV Downhole
04.2014 - 02.2015
  • Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities
  • Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering
  • Record production data, including volume produced, consumption of raw materials, or quality control measures
  • Distribute production schedules or work orders to departments
  • Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed
  • Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules
  • Maintain files, such as maintenance records, bills of lading, or cost reports
  • Provide documentation and information to account for delays, difficulties, or changes to cost estimates.

Accounts Payable

TMG, Gases
07.2013 - 11.2013
  • Operate computers programmed with accounting software to record, store, and analyze information
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
  • Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
  • Comply with federal, state, and company policies, procedures, and regulations
  • Code documents according to company procedures
  • Match order forms with invoices, and record the necessary information.

Owner/Office Manager

D2 Machine Works
06.2011 - 02.2013
  • Set up all office needs for this start up business
  • Set up and handled: payroll, payroll taxes, accounts payables and receivables Obtained health insurance for the company and all employees
  • Made all bank deposits and reconciled all bank accounts
  • Managed financial reporting to tax accountant.

Receptionist/Administrative Assistant

Legacy Trust Co., N. A.
09.2004 - 06.2011
  • Operated main switchboard for all incoming calls
  • Welcomed and checked in guests
  • Processed all DHL, FedEx, and UPS shipments
  • Received and verified annual, quarterly and monthly Trust Statements and distributed to Trust Officers throughout the company
  • Set up new client account files
  • Scheduled and set up Board Room for all internal and external meetings
  • Coordinated filing conversion for scanning software
  • Had administrative responsibility for conversion from paper to electronic filing
  • Maintained addresses for over 500 clients and handled company wide client correspondence.

Education

Bachelor of Science - Heathcare Managment And Leadership

CHCP
Houston, TX
10.2025

Associate of Science - AAS – Health And Medical Admin Leadership

AAS – Health And Medical Admin Leadership
Houston, TX
10-2023

Medical Assistant - Nationally Registered And Certified

CHCP
HOUSTON, TX
10-2015

High School Diploma -

KLEIN HIGH
SPRING, TX
05.2001

Skills

  • Proficient in all Microsoft Office Applications
  • BLS/CPR Certified
  • Proficient in E-Clinicals EMR
  • Proficient in Greenway EMR
  • Proficient in Epic EMR
  • Proficient in Google Chat and Teams
  • Proficient in Salesforce and Workday
  • Customer Service
  • Administrative and Office Support
  • Time Management
  • Customer service excellence
  • Inbound Call Management
  • Teamwork and Collaboration
  • Team building
  • Salesforce CRM
  • Attention to Detail
  • Time management abilities

Certification

  • Medical Assistant
  • BLS/CPR

References

References available upon request.

Timeline

Woman’s Health Customer Experience Agent

NATERA Co.
01.2024 - Current

Sr. Certified Medical Assistant

HOUSTON METHODIST
12.2017 - 01.2024

Certified Medical Assistant

WOMEN, MD
09.2017 - 12.2017

Certified Medical Assistant

WOODLAND'S WOMEN'S CARE
01.2015 - 09.2017

Scheduler/ Planner Asst.

NOV Downhole
04.2014 - 02.2015

Accounts Payable

TMG, Gases
07.2013 - 11.2013

Owner/Office Manager

D2 Machine Works
06.2011 - 02.2013

Receptionist/Administrative Assistant

Legacy Trust Co., N. A.
09.2004 - 06.2011

Bachelor of Science - Heathcare Managment And Leadership

CHCP

Associate of Science - AAS – Health And Medical Admin Leadership

AAS – Health And Medical Admin Leadership

Medical Assistant - Nationally Registered And Certified

CHCP

High School Diploma -

KLEIN HIGH

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