Eugenia Crane
Laurens,SC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
33
33
years of professional experience
Work History
Nursery Teacher
Kellett & Kids Daycare And Learning Center
2024.01 - Current
Secretarial/Administrative Assistant
Holmes Veterinary Hospital
1995.05 - 2023.09
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflict
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Veterinary Technician
Holmes Veterinary Hospital
1995.05 - 2023.09
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
Administrative Assistant
C & J Auto Sales
1992.08 - 1994.04
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Increased customer satisfaction by providing personalized and attentive service to each client.
- Developed strong rapport with customers, resulting in repeat business and referrals.
- Stayed up-to-date on industry trends and product knowledge, becoming a trusted resource for customers.
- Participated in regular sales training sessions, consistently improving skills and knowledge base.
- Resolved customer complaints professionally, maintaining a positive reputation within the community.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Cashier, Deli, Cake Decorator
Ingles Supermarket
1990.12 - 1992.05
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - Computer Technology
Greenville Technical College
Greenville, SCHigh School Diploma -
Laurens District 55 High School
Laurens, SC06.1994
Skills
- Special Needs Support
- Early Childhood Education
- Social Skills Development
- Curriculum Planning
- Parent-Teacher Communication
- Goal-Oriented
- Friendly and Enthusiastic
- Documentation And Reporting
- Data Entry
- Appointment Scheduling
- Filing
- Bookkeeping
- Meeting planning
- Invoice Processing
- Scheduling
- Mail Management
Timeline
Nursery Teacher
Kellett & Kids Daycare And Learning Center
2024.01 - Current
Secretarial/Administrative Assistant
Holmes Veterinary Hospital
1995.05 - 2023.09
Veterinary Technician
Holmes Veterinary Hospital
1995.05 - 2023.09
Administrative Assistant
C & J Auto Sales
1992.08 - 1994.04
Cashier, Deli, Cake Decorator
Ingles Supermarket
1990.12 - 1992.05
No Degree - Computer Technology
Greenville Technical College
High School Diploma -
Laurens District 55 High School
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