Gina Creveling
Tacoma
Summary
Dynamic professional with a proven track record at Catholic Health Initiatives , excelling in customer service excellence and contract drafting. Adept at optimizing workflows and maintaining confidentiality compliance. Skilled in fostering teamwork and delivering tailored solutions.
Overview
39
39
years of professional experience
Work History
Admissions Assistant
Cottesmore Of Life Care
07.2025 - 11.2025
- Coordinated facility tours for prospective residents, enhancing engagement and information delivery.
- Evaluated insurances for the admissions of potential residents.
- Supported admissions team in achieving goals by efficiently managing incoming calls, emails, and walk-in inquiries.
- Maintained strict confidentiality of sensitive information while processing applications for admission decisions.
- Drafted and reviewed residential contracts with prospective residents, clearly explaining terms, and ensuring their full understanding and participation in the process.
Patient Access Representative
Catholic Health Initatives, Saint. Anthony Hospital
06.1993 - 06.2015
- Facilitated patient check-in processes to ensure accurate registration and efficient workflow.
- Managed insurance verification and pre-authorization for patient services, enhancing operational efficiency.
- Guided patients through financial responsibility options, improving understanding of payment processes.
- Trained new team members on electronic health record systems and patient management protocols.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Office Assistant II/Purchasing Department Buyer
Tacoma Pierce County Budget and Finance Department
12.1996 - 06.2001
- Assisted in preparation of reports and presentations, enhancing communication efficiency.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated cross-departmental efforts to align purchasing decisions with organizational goals.
Office Assistant II
Tacoma Pierce County Budget and Finance Payroll Deparrtment
02.1993 - 12.1996
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Responsible for updating all deductions to any county employees' files for payment.
- Keeping track of county-wide time cards and notices.
- Distributed payroll checks to every department and worked with the county's retirement system.
Office Assistant II
Tacoma Pierce County Health Department
05.1990 - 02.1993
- Managed data entry and record-keeping, ensuring accuracy of patient information and compliance with regulations.
- Developed and maintained filing systems to streamline office operations and improve accessibility of documents.
- Trained new staff on office procedures and software applications, fostering a collaborative work environment.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Bank Teller
First Interstate Bank
05.1987 - 05.1990
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction and loyalty.
- Balanced cash drawer daily, maintaining compliance with bank policies and reducing discrepancies.
- Implemented best practices for security measures, minimizing risks associated with cash handling and transactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
High School Diploma -
Puyallup High School
Puyallup, WAAccounting
Pierce College
Puyallup, WASociology
Tacoma Community College
Tacoma, WASkills
- Confidentiality compliance
- Customer service excellence
- Insurance evaluation
- Contract drafting
- Patient registration management
- Financial verification processes
- Electronic health records
- Team training and development
- HIPAA regulations adherence
- Workflow optimization
- Office administration
- Financial aid
- Customer and client relations
- Bookkeeping
- Order placement
- Documentation and control
Timeline
Admissions Assistant
Cottesmore Of Life Care
07.2025 - 11.2025
Office Assistant II/Purchasing Department Buyer
Tacoma Pierce County Budget and Finance Department
12.1996 - 06.2001
Patient Access Representative
Catholic Health Initatives, Saint. Anthony Hospital
06.1993 - 06.2015
Office Assistant II
Tacoma Pierce County Budget and Finance Payroll Deparrtment
02.1993 - 12.1996
Office Assistant II
Tacoma Pierce County Health Department
05.1990 - 02.1993
Bank Teller
First Interstate Bank
05.1987 - 05.1990
High School Diploma -
Puyallup High School
Accounting
Pierce College
Sociology
Tacoma Community College