Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gina Culp

Philadelphia,PA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Rainbow Shops
Philadelphia, PA
11.2023 - Current
  • Assisted customers with product selection, sizing and styling.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Greeted customers and provided exceptional customer service.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Organized stockroom shelves according to size, color or style.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Developed trusting relationships with customers by making personal connections.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Handled incoming telephone calls to furnish information about the store, products, and services.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Worked with fellow sales team members to achieve group targets.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted customers to determine wants or needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Certified Nursing Assistant

Park Pleasant Nursing Home
Philadelphia, PA
01.2010 - 01.2014
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Reported changes in patient condition to registered nurse or physician.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Observed patients for any changes in their physical or mental condition.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.

Sneaker Sales

Olympia Sports Camp
Philadelphia, PA
11.2008 - 06.2009
  • Stored sealed containers according to industry standards in designated areas.
  • Documented materials used for each job to update inventory records.
  • Assisted customers with product selection, sizing and styling.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Developed promotional strategies to increase sales volume.
  • Greeted customers and provided exceptional customer service.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Organized stockroom shelves according to size, color or style.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Education

High School Diploma -

YouthBuild Charter
Philadelphia, PA
06-2002

Skills

  • Call Management
  • Product Knowledge
  • Medical terminology knowledge
  • High-energy attitude
  • Customer consulting
  • Prioritization
  • Retail Marketing
  • Problem-solving abilities
  • Store maintenance
  • Product Sales
  • Tactful and diplomatic
  • Critical Thinking
  • Quality Control
  • Positive and professional
  • Customer Service

Accomplishments

  • Honor student
  • Highest GPA
  • certification for CNA

Timeline

Customer Service Representative

Rainbow Shops
11.2023 - Current

Certified Nursing Assistant

Park Pleasant Nursing Home
01.2010 - 01.2014

Sneaker Sales

Olympia Sports Camp
11.2008 - 06.2009

High School Diploma -

YouthBuild Charter

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Gina Culp