Gina Dalicandro
Greensburg,PA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 36+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
Independence Health Care (Prev. Excela)
01.2016 - 06.2023
- Completed payroll for approximately 160 staff members from 3 different facilities.
- Processed and coded invoices for 3 facilities making timely payments, maintaining less than 8 day turnaround for invoice payments.
- Investigated all invoice errors, requesting new invoices from our vendors as needed to get invoice paid effectively.
- Assisted development and implementation of new administrative procedures. Created an online file system teaching staff to utilize the files online for organization and ease of access.
- Developed and updated spreadsheets and databases to track, analyze, and report on data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased departmental participation in special events by creating a newsletter to maintain optimal communication.
- Transcribed and organized information to assist in preparing presentations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Administrative Assistant
Excela Health
05.2009 - 01.2016
- Completed Payroll for 180 employees from 13 offices and 3 facilities (employees moved from office to office on a daily basis) effectively charging proper departments to keep hours in the proper budgets
- Performed chart audits at all offices and facilities to verify documentation was complete.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Developed strategies to streamline and improve office procedures.
- Assisted development and implementation of new administrative procedures.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Patient Account Representative
Excela Health Home Care And Hospice
07.1990 - 05.2009
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Reconciled statements with patient records.
- Utilized computer programs to create invoices, letters and other documents.
- Maintained accurate records of customer accounts, payments and payment plans.
- Generated and distributed monthly customer statements.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Was able to cover any of the administrative positions in Home Health and Hospice. Covered all vacations, leaves, etc. at any of our 10 offices or facilities.
Nursing Service Clerk
Excela Health
10.1987 - 07.1990
- Maintained the hospital units by executing all doctor's orders.
- Updated all departments as needed to maintain patient needs, etc.
- Answered all patient bells, getting nursing staff to take care of patient as soon as possible
- Answered all Phone calls to floor and directed phone call appropriately.
- Greeted all patients, patient family members, hospital employees and doctor's. Helping them with any of their requests
Education
Bachelor of Arts - Human Resource Management
Seton Hill University
Greensburg, PA12.2000
Associate of Applied Science - Office Administration
Westmoreland County Community College
Youngwood, PA06.1987
Skills
- Administrative Support
- Excel Spreadsheets
- Microsoft Office
- Office Management
- AR/AP
- Staff Management
- Self Starter
- Business Correspondence
- Database Administration
- Internal Communications
- Data Management
- Data Evaluation
- Report Analysis
- Database Organization
- Budgeting
- Time Management
- Employee Training
- Full-Cycle Accounting
- Typing Proficiency
- Leadership Support
- Medical Terminology
- Contract Agreement Preparation
- Program File Distribution
- Critical Thinking
- Records Preparation
- Performance Improvement
- Document Retrieval
- Travel Planning
- Team Bonding
- Marketing
- Records Management
- Business Correspondence
- Data Entry Documentation
- Compensation and Benefits
- Payroll and Benefits Administration
- Workflow Planning
- OSHA Compliance
- Training and Development
- Detailed Meeting Minutes
- Statistical Data Gathering
- Account Reconciliation
- Prioritization
- Customer Service
- Complex Problem-Solving
- Management of money in safe, change and deposits
- Account Balancing
Timeline
Administrative Assistant
Independence Health Care (Prev. Excela)
01.2016 - 06.2023
Administrative Assistant
Excela Health
05.2009 - 01.2016
Patient Account Representative
Excela Health Home Care And Hospice
07.1990 - 05.2009
Nursing Service Clerk
Excela Health
10.1987 - 07.1990
Bachelor of Arts - Human Resource Management
Seton Hill University
Associate of Applied Science - Office Administration
Westmoreland County Community College
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