Gina Darwent
Renton,WA
Summary
With a strong foundation and knowledge in customer service, I bring valuable expertise to the role of GEB Baggageman/Mail position. My track record demonstrates efficient issue resolution and high customer satisfaction rates, highlighting effective communication and problem-solving skills. Additionally, I possess extensive experience in warehouse operations and material handling, utilizing effective inventory management techniques to ensure accuracy and order fulfillment. Known for maintaining safety standards and improving workflow efficiency, I am a valuable asset to any team or organization.
Overview
9
9
years of professional experience
Work History
Warehosue Associate
Amazon Fresh
06.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling bags to tell which bags go to which customer for the drivers to see.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently pick items for customer orders.
- Consistently lifted materials weighing as much as 50 pounds.
Storekeeper
United Airlines
09.2023 - 05.2024
- Assisted with safe housekeeping procedures, maintaining clean work stations and areas
- Prepared orders quickly, pulling and packing products for quick shipment
- Avoided safety hazards by correctly operating company tools and equipment
- Helped fellow warehouse workers to manage incoming and outgoing products
- Supported inventory accuracy and recorded material movements in company software
- Lifted weights of up to 50lbs while minimizing risk of personal injury
- Worked for extended periods of time in uncomfortable conditions
- Operated material handling equipment to move goods
- Received and printed orders using warehouse operating system
- Kept aisles clean, orderly and hazard-free
- Assisted mechanics with getting the tools and parts they needed
- Delivered parts to aircraft that were going outbound and picked up inbound packages as well
- Shipping Hazmat packages via ground and air
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
Warehouse Associate
Amazon
05.2023 - 06.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates
- Operated material handling equipment to move goods
- Assisted with safe housekeeping procedures, maintaining clean work stations and areas
Customer Service Agent
Alaska Airlines
06.2021 - 12.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
- Operated jetbridge to meet aircraft as well as moving the jetbridge away from the aircraft for departure
- Checked in guests for flights
- Rebooked passengers who missed flights as well as giving hotel accommodations when the reasoning is within the policy
- Worked at multiple service centers within the airport to assist guests
- At times helped with the third party wheelchair company to help move around guests who needed wheelchair assistance
- Often went down to the ground level to speak with the ramp agents loading the plane to see if the pets were loaded up as well as luggage for those who get the claim at gate tags put onto their bags
- Controlled flights using computer to rearrange guests so kids are sitting with at least one adult in the party and make sure all guests seats are accommodated
- Spoke with pilots as well to give them updates on any delays or special guests on their aircraft
Warehouse Associate
UPS
04.2021 - 05.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Used pallet jacks to move items to and from warehouse locations
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates
- Printed shipping labels to place on packages
- Placed stickers on large multi-pallet deliveries for semi trailers letting them know that all these go to the same location
- Used small handheld device to scan totes and get carts ready for delivery drivers
Store Associate
Alaska Airlines
10.2020 - 03.2021
- Stocked, replenished and organized inventory to keep store merchandise fresh
- Unloaded and moved merchandise to maintain aisles and set up product displays
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise
- Drove box truck to deliver and pick up deliveries from Alaska Cargo building
- Delivered aircraft parts to mechanics within the maintenance hanger as well as taking packages to aircraft, using a van sized vehicle, for transport to other maintenance hangers in different states
- Picked items from shelves and got them ready for the runner, person who delivers the packages, to take out to the aircraft or mechanics
- Shipped out packages via ground transportation
Guest Service Associate
Sycuan Casino And Resort
05.2020 - 09.2020
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions
- Welcomed large volume of guests and improved overall customer service
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
- Invited guests to join loyalty programs and special promotions to stay connected
- Greeted and assisted guests with variety of inquiries, promoting service standards
- Cultivated professional relationships with guests, improving customer retention through coordinated service
Warehouse Associate
Amazon
10.2018 - 05.2020
- Used pallet jacks to move items to and from warehouse locations
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates
Guest Service Ambassador
San Diego Zoo
07.2015 - 12.2018
- Provided guests with positive experience and professional impression
- Welcomed large volume of guests and improved overall customer service
- Managed customer complaints and rectified issues to complete satisfaction
- Elevated customer satisfaction ratings, managing issues for speedy resolution
- Mentored new staff on correct procedures, compliance requirements and performance strategies
- Provided details and directions for area attractions
- Accepted tickets and directed guests to desired locations
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Greeted and assisted guests with variety of inquiries, promoting service standards
Education
Some College (No Degree) - Culinary Arts
Grossmont College
El Cajon, CASkills
- Microsoft Office
- Computer Proficiency
- Computer Skills
- Equipment Operation
- Truck Driving
- Packaging and labeling
- Attention to detail
- Team collaboration
- Problem-solving
- Lifting and sorting
- Order picking
- Heavy lifting
Timeline
Warehosue Associate
Amazon Fresh
06.2024 - Current
Storekeeper
United Airlines
09.2023 - 05.2024
Warehouse Associate
Amazon
05.2023 - 06.2023
Customer Service Agent
Alaska Airlines
06.2021 - 12.2022
Warehouse Associate
UPS
04.2021 - 05.2021
Store Associate
Alaska Airlines
10.2020 - 03.2021
Guest Service Associate
Sycuan Casino And Resort
05.2020 - 09.2020
Warehouse Associate
Amazon
10.2018 - 05.2020
Guest Service Ambassador
San Diego Zoo
07.2015 - 12.2018
Some College (No Degree) - Culinary Arts
Grossmont College
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