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Summary
Overview
Work History
Education
Skills
Timeline
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Gina Darwent

Gina Darwent

Renton,WA

Quote

Not All Those Who Wander Are Lost...
Bilbo Baggins

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5

Customer Service Experience

3
3

Warehouse Associate Experience

Work History

Warehouse Associate

Amazon
Kent, WA
05.2023 - Current
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Picked items to put into a bin to send out to the packers to get packed up for delivery.

Guest Service Associate

Sycuan Casino And Resort
El Cajon, CA
05.2020 - 09.2023
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Welcomed large volume of guests and improved overall customer service.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.

Customer Service Agent

Alaska Airlines
SeaTac, WA
06.2021 - 12.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Operated jetbridge to meet aircraft as well as moving the jetbridge away form the aircraft for departure.
  • Checked in guests for flights.
  • Rebooked passengers who missed flights as well as giving hotel accommodations when the reasoning is within the policy.
  • Worked at multiple service centers within the airport to assist guests.
  • At times helped with the third party wheelchair company to help move around guests who needed wheelchair assistance.
  • Often when down to the ground level to speak with the ramp agents loading the plane to see if the pets were loaded up as well as luggage as well for those who get the claim at gate tags put onto their bags.
  • Controlled flights using computer to rearrange guests so kids are sitting with at least one adult in the party and make sure all guests seats are accommodated. Spoke with pilots as well to give them updates on any delays or special guests on their aircraft.

Warehouse Associate

UPS
Auburn, WA
04.2021 - 05.2021
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Printed shipping labels to place on packages.
  • Places stickers on large multi-pallet deliveries for semi trailers letting them know that all these go to the same location.
  • Used small handheld device to scan totes and get carts ready for delivery drivers.

Store Associate

Alaska Airlines
SeaTac, WA
10.2020 - 03.2021
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Drive box truck to deliver and pick up deliveries from Alaska Cargo building,
  • Delivered aircraft parts to mechanics within the maintenance hanger as well as taking packages to aircraft, using a van sized vehicle, for transport to other maintenance hangers in different states.
  • Picked items from shelves and got them ready for the runner, person who delivers the packages, to take out to the aircraft or mechanics.
  • Shipped out packages via ground transportation.

Warehouse Associate

Amazon
San Diego, California
10.2018 - 05.2020
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.

Guest Service Ambassador

San Diego Zoo
San Diego, CA
07.2015 - 12.2018
  • Provided guests with positive experience and professional impression.
  • Welcomed large volume of guests and improved overall customer service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Elevated customer satisfaction ratings, managing issues for speedy resolution.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Provided details and directions for area attractions.
  • Accepted tickets and directed guests to desired locations.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted and assisted guests with variety of inquiries, promoting service standards.

Education

Some College (No Degree) - Culinary Arts

Grossmont College
El Cajon, CA

Skills

  • Loading and Unloading
  • Truck Driving
  • Equipment Operation
  • Container Tagging and Marking
  • Wrapping and Boxing
  • Credit Card Payment Processing
  • De-escalation Techniques
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Customer Service
  • Computer Skills
  • Computer Proficiency
  • Microsoft Office

Timeline

Warehouse Associate

Amazon
05.2023 - Current

Customer Service Agent

Alaska Airlines
06.2021 - 12.2022

Warehouse Associate

UPS
04.2021 - 05.2021

Store Associate

Alaska Airlines
10.2020 - 03.2021

Guest Service Associate

Sycuan Casino And Resort
05.2020 - 09.2023

Warehouse Associate

Amazon
10.2018 - 05.2020

Guest Service Ambassador

San Diego Zoo
07.2015 - 12.2018

Some College (No Degree) - Culinary Arts

Grossmont College

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Gina Darwent