To secure a position as an advocate and voice for members, where I will have the opportunity to utilize the skills and experience I have, as well as learn, grow, and gain valuable knowledge in a new and challenging environment.
Overview
9
9
years of professional experience
Work History
Dental Access and Referral Coordinator
Health Plan of San Mateo
12.2021 - Current
Team member on the first integrated system of medical and dental care for MediCal recipients in California
Team lead assisting HPSM members in accessing continuity of care for dental treatment, initiating contact with and educating prospective providers on network credentialing criteria, and drawing up contracts accordingly
Work independently and collaboratively to address complex needs of members in the network in order to ensure optimal outcomes for clients and external vendors.
Care Management Specialist II
Health Plan of San Mateo
12.2020 - 12.2021
Linked members to mental health services within the HPSM network by assessing and reviewing information including but not limited to their presenting symptom’s, current level of functioning as well as past diagnosis and treatments utilized
Work as part of the health services team to collaborate in optimizing client care while also functioning independently to complete daily tasks
Utilized MHK, HealthSuite, and other databases to gather information and document placement and progress of each member.
Case Manager
LifeMoves
06.2019 - 08.2020
Provided case management services to homeless clients residing at Maple Street Shelter
Duties included, but not limited to, conducting intakes assessments, formulating case plans, coordinating care for members with outside agencies, clinical and crisis intervention case management
In addition, participating in all meetings and trainings both onsite and off
Initiated and implemented protocols to ensure optimization of client care and enhancing and streamlining CM duties; oversaw daily activities of both clients and staff at newly designated women’s shelter.
Case Manager
PATH
As a Case Manager at PATH, I worked with situational, chronic, and episodic homeless to assist in meeting housing goals
I worked in admitting clientele to shelters and rapid rehousing programs and overseeing distribution of full and partial HUD subsidized vouchers
Worked with to landlords to secure vacancies and advocate placement for individuals utilizing said HUD subsidies
Worked closely with clients in weekly 1:1 case management meetings to address medical/behavioral co-morbidities to ensure maximum independence and self-sustainability.
Worked collaboratively with other case managers, clinicians, doctors, and nurses performing, field-based outreach services to clients who were coping with severe mental illness and or co-occurring disorders
Utilized evidence based utilizing evidence based, empirically proven interventions to link clients to benefits, offer support, counseling, and crisis intervention
Heavy emphasis on clinical case management, formulation of yearly treatment plans, and timely, precise documentation of field and in-office visits.
Education
MSW - Social Work
Capella University
12.2024
B.A. - Sociology and Psychology
California State University, San Marcos
01.1995
Skills
Motivational Interviewing
Dialectical Behavioral Therapy
Crisis Intervention
SMART Goal Utilization
Microsoft Outlook
Word
Excel and PowerPoint
Collaborative team player with the ability to take initiative and problem solve independently