GINA DAVIS
Indianapolis,USA
Summary
Dynamic hospitality professional recognized for strong leadership and exceptional organizational skills, dedicated to enhancing guest experiences while streamlining operations. Expertise in team collaboration and adaptability to evolving demands fosters a positive work environment and drives operational efficiency. Proficient in staff training, customer service excellence, and conflict resolution, ensuring high levels of satisfaction for both guests and team members. Committed to reliability and results-driven strategies, with a proven track record of increasing sales and promoting continuous improvement initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
The Hilton
09.2024 - Current
- Trained in multiple departments of the hotel including front desk operations and running banquets.
- Oversaw the operations and marketing for the Top golf simulator recently added to the hotel.
- increased beverage sales by 20 percent.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Directed and managed banquet functions for 200-person event.
- Built relationships with customers to encourage repeat business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Brainstormed and implemented creative event concepts and themes.
Head Bartender
SSP America
03.2022 - 08.2024
- Directly responsible for increased alcohol sales and promotions of monthly beverages.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Developed a comprehensive training program for new bartenders to ensure high quality customer service.
- Tracked stock levels daily to ensure adequate supply for peak hours.
- Provided excellent customer service while anticipating guest needs and responding promptly to inquiries.
- Mixed liquor, soda, and bitters to prepare cocktails and other drinks.
- Arranged bottles and glasses to create attractive displays.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Kept bar organized and clean during busy hours.
- Monitored bar area cleanliness throughout shift ensuring tables are cleared quickly after guests leave.
- Developed an extensive list of specialty drinks that have become popular among patrons.
- Followed bar recipes to deliver consistent drink quality and control costs.
- Maintained exceptional knowledge of beer, wine, spirits, cocktail recipes, ingredients and preparation techniques.
- Developed strong working relationships with customers and staff.
- Trained and mentored new team members in proper bar operations.
- Utilized POS system efficiently when taking orders from customers ensuring accuracy of orders placed.
- Assessed bar inventory and completed requisition sheets to restock supplies.
General Manager of Operations
AREAS USA
06.2021 - 03.2022
- Oversaw daily workflow within the organization while maintaining optimal staffing levels.
- Directed administrative activities directly related to making products or providing services.
- Collaborated with stakeholders to develop long-term strategic plans for growth.
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
- Prepared staff work schedules and assigned specific duties.
- Conducted regular walkthroughs and inspections of company facilities to verify adherence to safety standards.
- Coordinated special projects from conception through completion in a timely manner.
- Conducted regular audits of processes and systems to ensure accuracy, consistency, and adherence to regulations.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Analyzed data related to customer service feedback surveys to identify areas requiring improvement.
- Resolved conflicts between employees and departments.
- Facilitated open communication between departments to improve collaboration among teams.
- Facilitated problem resolution between internal departments by acting as an impartial mediator.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Developed effective relationships with vendors and suppliers to negotiate favorable contracts for materials and services.
- Developed talented team, participating in hiring, coaching, and performance management processes.
Bar Manager
The block bistro
02.2021 - 08.2021
- Created a detailed training program for new employees, leading to improved efficiency and quality of service.
- Delivered exceptional customer service by tending to guest needs.
- Maximized revenue by calculating inventory and retail costs, updating prices regularly.
- Successfully negotiated contracts with vendors to secure better pricing on supplies and services.
- Created and maintained a secure and safe environment for customers and employees.
- Monitored daily operations, including cash handling procedures and staff performance reviews.
- Scheduled and received deliveries and verified goods received against paperwork.
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
- Provided exceptional customer service at all times, resolving complaints quickly and professionally.
- Maintained food and equipment inventories to support business demand.
- Promoted and coordinated upcoming bar events, fundraisers and vendor opportunities.
- Monitored employee and patron activities to enforce liquor regulations.
Head Bartender
Chuys TexMex
07.2019 - 08.2021
- Washed and wiped down prep areas, equipment, and utensils.
- Mixed liquor, soda, and bitters to prepare cocktails and other drinks.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Developed strong working relationships with customers and staff.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Recruited new bartenders based on skill level, experience and availability.
- Arranged bottles and glasses to create attractive displays.
- Displayed and retained extensive knowledge of liquor, wine, and beer.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Established a rapport with regulars through friendly conversation.
Education
College Degree - Business Management in Business
Harrison College
01.2001
No Degree - Massage Therapy
Indiana Wellness College
Indianapolis, IN02-2021
Bachelor of Science - Psychology
Western Governors University
Salt Lake City, UT07-2025
Skills
- Bartending (7 years)
- Profit & Loss
- Payroll (5 years)
- Inventory Control
- Restaurant Management (3 years)
- Retail Sales
- Recruiting (3 years)
- Catering
- Microsoft Word
- Food Safety
- POS (7 years)
- Labor Cost Analysis
- Purchasing
- Forecasting
- Management
- Kitchen Management Experience (3 years)
- Budgeting
- Assistant Manager Experience
- Restaurant Experience
- Serving Experience (10 years)
- Merchandising
- Human Resources
- Pricing
- Sales
- Guest Services
- Quality Assurance
- Supervising Experience
- Business Development
- Leadership (5 years)
- Financial management
- Culinary Experience
- Strategic Planning
- Office Management (3 years)
- Operations Management
- Negotiation
- Conflict management
- Customer service
- Cash handling expertise
- Strong Communication Skills
- Bar Equipment Maintenance
- Expert Mixology
- POS System proficiency
- Measurement accuracy
- Sales and Upselling Techniques
- Quality Control Standards
- Wine and liquor knowledge
- Suggestive Selling
- Taking inventory
- Sales Promotion
- Knowledge of local regulations
- Drink Pairing Knowledge
- Advanced Bartending Techniques
- Liquor, beer, and wine knowledge
- Staff Management
- Operations management
- Project planning
- Public speaking
- Inventory oversight
- Expectation setting
- Waste reduction
- Budget management
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Relationship building
- Goals and performance
- Business growth and retention
- Sales tracking
- Sales presentations
- Advertising campaigns
Accomplishments
- Increased revenue 20% by implementing unique promotions.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Bartending license, 2016-01-01, 2026-12-31
- ServSafe, 2016-01-01, 2026-12-31
- Food Handler Certification
- TIPS
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Supervisor
The Hilton
09.2024 - Current
Head Bartender
SSP America
03.2022 - 08.2024
General Manager of Operations
AREAS USA
06.2021 - 03.2022
Bar Manager
The block bistro
02.2021 - 08.2021
Head Bartender
Chuys TexMex
07.2019 - 08.2021
College Degree - Business Management in Business
Harrison College
No Degree - Massage Therapy
Indiana Wellness College
Bachelor of Science - Psychology
Western Governors University