Summary
Overview
Work History
Education
Skills
Timeline
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Gina Deberardinis

Woodbridge,VA

Summary

An experienced customer service representative with a high school diploma. Multi-faceted experience, including management, organization, correspondence, analysis, scheduling and computer skills. Knowledgeable in the use of Microsoft Word and Excel programs. Proficient in management of email using the 4D method. As of now, I manage and monitor the development of schedules, organize meetings and work outings, prepare reports, and advise subordinates regarding proper procedures and protocols, both orally and physically.

Overview

7
7
years of professional experience

Work History

Server/Head Bartender

Cheesecake Factory Inc
Woodbridge, VA
04.2021 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Trained 5 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Poured and prepared mixed drinks for over 100 customers daily.
  • Consulted with managers to organize special events and promotions.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Server

Beantown Diner
Stoughton, United States
03.2019 - 04.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Front End Manager

Stop And Shop Supermarket
Stoughton, United States
06.2015 - 03.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Collected and authorized payments of guests.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Completed inventory counts and ordered merchandise.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reviewed weekly sales ads and monitored price changes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Oversaw cashier operations, bookkeeping and security.
  • Coached employees through day-to-day work and complex problems.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Recorded financial transactions and performed account reconciliations.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
  • Prepared weekly employee work schedules for team members.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Education

No Degree - Health Sciences

Northern Virginia Community College
Woodbridge, VA

High School Diploma -

Stoughton High School
Stoughton, MA
06.2018

Skills

  • Daily Reports
  • Responsible Serving
  • Handling Difficult Customers
  • Professional Service Standards
  • Supply and Inventory Maintenance
  • Identification and Compliance
  • Cash Handling and Management
  • Financial Controls
  • Customer Needs Assessments
  • Staff Coaching and Training
  • Team Management
  • Recruitment and Training
  • Office Management
  • Scheduling and Time-Tracking
  • Administrative Support
  • Opening and Closing Procedures
  • Customer Service Process Improvement

Timeline

Server/Head Bartender

Cheesecake Factory Inc
04.2021 - Current

Server

Beantown Diner
03.2019 - 04.2021

Front End Manager

Stop And Shop Supermarket
06.2015 - 03.2019

No Degree - Health Sciences

Northern Virginia Community College

High School Diploma -

Stoughton High School

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