Gina Del Signore
St. Paul,Minnesota
Summary
Versatile and dynamic professional with a proven track record in healthcare and customer service roles, notably at HealthPartners. Excelled in clinical judgment and documentation accuracy, enhancing patient care outcomes. Demonstrated exceptional customer service excellence and professionalism across sectors, significantly improving client satisfaction and operational efficiency. An adaptive team player known for reliability and multitasking abilities.
Overview
41
41
years of professional experience
Work History
Licensed Practical Nurse
HealthPartners
10.2013 - Current
- Improved patient outcomes by documenting relevant information.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Collect records and coordinate appointments
Certified Nursing Assistant/LPN Floor Nurse
Ramsey County Care Center
02.2011 - 10.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Office Manager
PRS Mechanical
09.2001 - 07.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Dispatched technicians to job sites.
Travel Agent/Owner
A+ Roseville Travel
03.1994 - 09.2001
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
Sales Assistant
E.F. Hutton/Smith Barney Shearson
10.1983 - 09.1993
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Associate of Applied Science - Licensed Practical Nursing
St. Paul College
St. Paul, MN05-2012
High School Diploma -
Como Park Senior High
St. Paul, MN05-1984
Skills
- Clinical judgment
- Documentation accuracy
- Caregiving skills
- Professional telephone demeanor
- Complaint resolution
- Sales expertise
- Typing proficiency
- Retail sales customer service
- Tactful and diplomatic
- Adaptive team player
- Positive and professional
- Reliability
- Customer service excellence
- Multitasking Abilities
- Professionalism
Timeline
Licensed Practical Nurse
HealthPartners
10.2013 - Current
Certified Nursing Assistant/LPN Floor Nurse
Ramsey County Care Center
02.2011 - 10.2013
Office Manager
PRS Mechanical
09.2001 - 07.2008
Travel Agent/Owner
A+ Roseville Travel
03.1994 - 09.2001
Sales Assistant
E.F. Hutton/Smith Barney Shearson
10.1983 - 09.1993
Associate of Applied Science - Licensed Practical Nursing
St. Paul College
High School Diploma -
Como Park Senior High
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