Summary
Overview
Work History
Education
Skills
Timeline
Generic

GINA DESTEFANO

Naples

Summary

Dynamic retail professional with extensive experience at Chico's, excelling in customer service and money handling. Proven track record of enhancing customer satisfaction and streamlining operations. Skilled in multitasking and fostering teamwork, with a strong ability to resolve issues promptly and maintain an organized environment for optimal sales performance.

Overview

36
36
years of professional experience

Work History

Assistant Manager

Chico's
10.2016 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Retail Sales Cashier

BETWWEN FRIENDS NORMAN HALLMARK
09.2002 - 10.2016
  • Increased customer satisfaction by providing efficient and accurate checkout services.
  • Maximized transaction speed while maintaining accuracy by prioritizing tasks based on urgency, ensuring timely completion of responsibilities.
  • Streamlined checkout process by maintaining a clean and organized cash wrap area.
  • Managed customer returns or exchanges according to company guidelines while maintaining a high level of customer satisfaction.
  • Facilitated a smooth payment process for customers using various methods, including cash, credit cards, gift cards, or mobile payments.
  • Reduced wait times for customers by quickly processing transactions and balancing the cash drawer daily.
  • Minimized discrepancies in end-of-day reports by closely monitoring cash drawer, counting change accurately, and promptly addressing any errors.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Associate

EVERYTHING COUNTRY
01.1990 - 12.1992
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

CENTAL BUCKS WEST
Doylestown, PA
06-1977

Skills

  • Customer service
  • Money handling
  • Multitasking and organization
  • Teamwork and collaboration

Timeline

Assistant Manager

Chico's
10.2016 - Current

Retail Sales Cashier

BETWWEN FRIENDS NORMAN HALLMARK
09.2002 - 10.2016

Sales Associate

EVERYTHING COUNTRY
01.1990 - 12.1992

High School Diploma -

CENTAL BUCKS WEST

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