Motivated and compassionate Business Office Manager with over 10 years of experience and superior knowledge of Medicare, Medicaid, and Managed Care. Detail-oriented and guided by modern leadership techniques and contemporary technology. Offering deep understanding of the revenue cycle and high standards for communication to a long-term position.
• Responsible for updating daily Census and providing to team
• Daily Cash posting
• Weekly/monthly billing
• Private Pay/Patient Liability monthly statement generating; assistance with collecting
• Meeting and exceeding monthly cash goals
• RBD
• MAM, MAI billing
• Medicaid pending- full application process
• Collection of aging accounts
• Filing AHCA complaints
• Weekly CRR meetings
• Monthly QUAD for proper Med A and B billing
• Completing received audits in a timely manor
• Reviewing and completing both PVT/INS refunds
• Setting up new user access in PCC
• Submitting SSA Rep Payee
• Assisting with Admissions team on new admissions; verifying benefits and obtaining authorizations
• Assist with facility payroll when needed
• Manage office staff
• Accounts Payable/Consolidated billing
• Responsible for collecting and managing all monthly patient liability
• Manage all resident trust accounts, balance daily resident cash withdrawals and balances
• MBM claim billing, claim review and resolving aged claims with all payors
• Driving force behind reduction in aged AR for facility; including both private and insurance
• Daily communication with residents and families to review insurance details and options upon admission
• Reviewing and obtaining all necessary documentation for Medicaid applications/recertification
• Verifying benefits for potential new admissions
• Managing and processing all AP for facility
• Facility back up for processing and submitting weekly payroll
• Foster a work environment that supports optimum workforce productivity, engagement, effectiveness and efficiency
• Consistently monitor and report collections performance effectiveness and drive improvement process
• Train new hire on all applicable systems and maintain work queues
• Day to day management and development of accounts receivable representatives
• Establish and maintain training tools and protocols
• Assist department with past due AR reports and account resolution
• Develop and implement strategic processes for the purpose of reducing of A/R days and increasing cash flow
• Complete month end projects to effectively meet monthly and quarterly goals
• Reconciliation
• Account analysis
• Optimization
• Account Reconciliation
• Accounts Receivable
• General Ledger Accounting
• Managed Care
• Financial Statement Preparation
• Payroll
• Transformative leadership
• Conflict resolution and employee development
• Account analysis and reconciliation
• Process optimization
• Project management