Gina Dixon
Clermont,FL
Summary
Professional Account Manager focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build most successful business partnerships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Crown World Dental Lab
Orlando , Fl.
01.2023 - 06.2024
- Attended trade shows and conferences as a representative of the company.
- Created comprehensive reports on account performance and presented them to senior management.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize revenue potential.
- Resolved customer complaints in a timely manner.
- Presented product features and advantages to potential customers during sales meetings.
- Maintained accurate records of all customer interactions in the CRM system.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Generated leads through cold calling activities.
- Managed multiple accounts simultaneously while meeting deadlines.
- Solicited feedback from customers on their experience with products or services.
- Provided technical support to customers when needed.
- Developed successful customer relationships to boost sales opportunities.
- Acted as main point of contact in matters relating to client concerns and needs.
Account Sales
Blue Green Vacation Resorts
Orland , Fl.
09.2022 - 01.2023
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Finacial/Medical/Treatment Coordinator
Artisan Dental Laboratories
Winter Springs , FL
07.2021 - 08.2022
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the office including scheduling tasks.
- Coordinated with doctors to ensure treatment plans were completed and presented to the patients.
- Maintained communication with the patients on where their insurance company was on their claims.
- Resolved customer complaints or answered customers' questions.
- Gathered information and documents to submit to process patients claims per the insurance company.
- Scheduled treatment by coordinating with the patients and the doctors schedules,
- Processed payments from patients and insurance companies.
- Balance end of day for the office.
- Ran end of day/month and year reports.
Practice Manager of Operations
Dental Clinic
Altamonte Springs , FL
09.2020 - 07.2021
- Over saw 4 different Dental Practices and their staff.
- Resolved customer complaints in an efficient manner while maintaining high levels of customer service satisfaction.
- Coordinated the daily activities of front office personnel, including scheduling appointments and managing patient flow.
- Created a system for tracking patient appointments, billing information, medical records, insurance claims and other administrative tasks.
- Negotiated contracts with vendors to reduce costs and improve services.
- Reviewed contracts with vendors and suppliers regularly to ensure best pricing terms are being achieved.
- Maintained up-to-date knowledge of changes in healthcare regulations at both state and federal levels.
- Trained staff on new processes and technologies related to practice management operations.
- Prepared reports summarizing daily activities and operations of the practice with doctors.
- Conducted regular staff meetings to discuss upcoming projects, initiatives, goals and objectives of the organization.
- Ensured that all necessary paperwork is completed accurately prior to patient visits.
- Implemented strategies to improve efficiency of workflow processes within the practice.
- Developed and implemented policies and procedures to ensure compliance with applicable laws and regulations.
- Collaborated with physicians, hygienist and office staff to provide optimal care for patients.
- Participated in strategic planning sessions with doctors to develop long-term plans for growth.
- Provided guidance on human resources matters such as recruiting new employees, evaluating performance reviews.
- Monitored financial performance of the practice and identified areas of concern such as over due accounts.
- Oversaw Doctors, Dental assistants, hygienist, and office administrators, offering mentoring and coaching in tasks.
- Motivated staff by offering direction and providing constructive feedback.
- Created and implemented policies and procedures for effective practice management.
- Ordered supplies needed and kept tabs on inventory levels.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Consulted with clinicians to develop business strategy.
- Complied with OSHA and HIPAA regulations.
- Communicated with patients with compassion while keeping medical information private.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Explained policies, procedures and services to patients.
- Maintained awareness of government regulations, health insurance changes and financing options to administration staff.
- Recruited, hired and trained new clinical and facility staff.
- Directed, supervised and evaluated clinical staff or maintenance personnel.
Office Manager
Dr. Anne Kencos-Hejeck DDS
Orlando , FL
05.2018 - 09.2020
- Coordinated with dental providers regarding patient care and scheduling needs.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Participated in industry events such as conferences, workshops, and tradeshows, representing the practice.
- Oversaw ordering process from vendors to ensure that products were delivered on time.
- Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
- Ensured accurate data entry of patient information into the office management system.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Assisted in training new employees on office policies and procedures related to dental services.
- Prepared monthly reports summarizing activity within the dental practice for review by Dr. Anne.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Monitored inventory of dental supplies and placed orders when necessary.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Maintained and evaluated clinic budgets, general ledger, billing systems and collections.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Organized supply purchases, equipment upgrades and operating expenses.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employer to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
Education
Associate of Science - Dental Assisting
Florida Southern College
Lakeland, FL09-1996
Skills
- Sales Analysis
- Account Servicing
- Revenue Generation
- Lead Generation
- Complaint Management
- Sales Development
- Lead prospecting
- Client Relationship Management
Accomplishments
- Top Account Retention of 2023
- Top 3 in Sales for 2023
Certification
- Real Estate Licenses 2023
- Insurance Broker Licenses 2017
- Phlebotomy Certificate 2016
Related Experience and Skills
Knowledge of CRM
Superior in Costumer Relations
Organized
Goal Minded
Constant positive attitude, solid work ethic, self-motivated, competitive and driven to succeed
References
References available upon request.
Timeline
Account Manager
Crown World Dental Lab
01.2023 - 06.2024
Account Sales
Blue Green Vacation Resorts
09.2022 - 01.2023
Finacial/Medical/Treatment Coordinator
Artisan Dental Laboratories
07.2021 - 08.2022
Practice Manager of Operations
Dental Clinic
09.2020 - 07.2021
Office Manager
Dr. Anne Kencos-Hejeck DDS
05.2018 - 09.2020
Associate of Science - Dental Assisting
Florida Southern College
- Real Estate Licenses 2023
- Insurance Broker Licenses 2017
- Phlebotomy Certificate 2016
Similar Profiles
Thuy KhucThuy Khuc
Digital Order Prep Tech at Crown World Dental Lab (Glidewell Dental)Digital Order Prep Tech at Crown World Dental Lab (Glidewell Dental)
Melissa UribeMelissa Uribe
Call Center Supervisor at Crown World Dental LabCall Center Supervisor at Crown World Dental Lab
Cara LaneCara Lane
Dental Hygienist at Crown DentalDental Hygienist at Crown Dental